What did we learn in 2019? Exciting new developments  to come!

What did we learn in 2019? Exciting new developments to come!

As the calendar year draws to a close, it’s a good time for any service provider to take a step back, reflect on what has happened in the year and review what can be improved the following year. For us at Alimak Service it is all about how we can evolve to continue to delight our customers; looking at market trends, new technologies and evaluating the demands coming from our industry segments to respond quickly to the needs of our clients. Considering this, let’s take a brief look at some of the key industry segments Alimak Service supports and what we have learnt in 2019:

Construction Hoists – construction and rental companies operating Alimak construction hoists view minimising downtime as their number one priority, given the hoists role within the logistic flow of the building moving people and materials through the construction site. Downtime is minimised by ensuring the equipment is maintained according to the operators manual, which includes the daily checks, and can be mitigated further by having the right people and materials on hand to respond quickly in the event of an unscheduled downtime event – this can often be minor and with appropriate training can be avoided altogether. Alimak Service has a lot of experience in both managing the service maintenance of Alimak construction hoists on major construction projects, such as Canary Wharf in London, and is also behind some of the biggest names in the rental business, providing technical assistance and fast delivery of spare parts. We also recognise well trained operators and persons responsible for maintenance important to reducing downtime instances.

Industrial Elevators – as an essential part of the plant infrastructure in oil and gas, mining and marine applications, downtime is also important, however, given that these units are permanently installed, in some cases for 30 years or more, total cost of ownership is the key consideration and is becoming increasingly important when we meet to discuss with clients. The ability to have a fixed cost for maintenance over a long term is important for plant managers to secure maintenance budgets. What is also important to the client is the option for a refurbishment or upgrade solution available in the future as industrial elevators can not easily be replaced as they are often built around and into the plant infrastructure. Alimak Service offer both long term service contracts and have a well-established refurbishment programme for industrial elevators offering the ability to manage the equipment over the total lifecycle.

Building Maintenance Units (BMUs) – like industrial elevators, BMUs are designed and built into the fabric of the building, on the roof and in some cases at various intervals of the building, so are a permanent fixture with a long lifespan. As a result, there is a requirement for facilities managers and building owners to control the cost of maintenance over a period and we see an increasing number of clients take advantage of our long-term service contracts to meet this need. Furthermore, we are expanding our capability to support major refurbishment, upgrade and modernisations of BMUs given many units around the world are coming to an age were components and systems need to be replaced because they are worn, superseded by new technology, obsolete or unviable to repair. Alimak Service has a dedicated team of factory engineers to support refurbishment projects from start to finish and have some exciting projects we are currently working on and will share in 2020 – watch this space! Another interesting trend is the increasing demand for enhancing the lifting functionality of the BMU, such as adding auxiliary hoists to bring up loads from the ground to the cradle.

Wind Turbine Service Lifts – wind is moving offshore and in a big way! In Europe alone there is an ambition to build the installed base of wind turbines offshore to produce 450GW of energy by 2050 which would meet 30% of the continents power demand, 85% of which will be installed in the North, Irish and Baltic Seas, making Western Europe a real hive of offshore activity. Exhibiting recently at Wind Europe Offshore in Copenhagen, Alimak Service had some great discussions with our clients about the future of offshore wind and how we will support them during this period of accelerated growth. Another area Alimak Service has recently expanded is the management of rectification programmes on behalf of wind farm operators to bring service lifts back to full utilisation were there has been a history of poor installation and/or maintenance of the service lift that has resulted in long term technical problems at the site.

Despite the geographical, technical and economic differences between the industry sectors in which we operate, we see that the vast majority of our customers appreciate our speed of response, expert knowledge and wide choice of services and products we offer; delivered with the same sense of urgency and integrity no matter where our customers are in the world. Alimak Service will be revealing a range of new digital tools, eLearning’s and service products in 2020 to help make life easier for our customers and become better connected with their products. We love to hear from our customers about our products and services, so don’t forget to follow us on social media or get in touch with us via our website. Finally, Alimak Service would like to send our wishes to our customers around the world during this festive period and we look forward to working with you in 2020!

Service agreements provide value and flexibility in managing industrial rack and pinion elevators

Service agreements provide value and flexibility in managing industrial rack and pinion elevators

Alimak industrial rack and pinion elevators provide vertical access solutions to thousands of industrial plants around the world and form an essential part of the plant infrastructure, allowing people and materials access to sections of the plant for maintenance and monitoring, putting a high priority on the need for the elevators to operate without fail when called upon to avoid costly downtime and closures. Given the need for 100% uptime of the industrial elevators it is essential that the units are properly maintained to avoid unnecessary downtime.

Alimak industrial elevators are usually found on large scale plants and form just one part of the production process, with plant operators and maintenance teams often responsible for hundreds of pieces of equipment, all requiring some form of regular maintenance and inspection. It is for this reason, many Alimak industrial elevator owners and operators choose to operate their Alimak equipment on a maintenance or service agreement provided by Alimak Service to guarantee the uptime coming from the installed units, to help reduce the operating costs and budget for maintenance over the life cycle of the equipment.

In the USA coal and gas fuelled power plants provide a significant proportion of the country’s energy needs and as such, production and refinery facilities are usually on a large scale with sites operating a multiple number of rack and pinion elevators. The Alimak Service team in the USA have recently helped a number of energy producers streamline their service requirement by providing a tailored service solution based on their specific needs, resulting in service programmes that delivers across a broad scope of work to meet individual site challenges.

In the state of Ohio, Alimak Service has secured a long-term service agreement for 20 industrial elevators ranging from early Alimak Scando and Champion elevators to the latest Alimak SE industrial elevators at the Cardinal Power Plant operated by Buckeye Power Inc. As one of the largest coal plants in the USA producing 1.8 gigawatts of power, the 20 installed industrial elevators provides crucial access to the plant’s infrastructure. Alimak and Alimak Service has maintained a relationship with the site for a number of years and the latest service agreement fulfils the needs of Buckeye Power Inc, which was to control maintenance costs, maximise uptime and include outage support.

Buckeye Power Inc is not the only energy producer to rely on the support that comes from a service agreement from Alimak Service. Duke Energy Corporation have also recently agreed a multi-site long-term service agreement for 93 rack and pinion elevators located across seven South Eastern states. Alimak Service had not previously provided service maintenance for Duke Energy Corporation as the units were being maintained by in-house and third-party providers. In demonstrating the added value that comes from having service provided by the OEM, Duke Energy were confident to move maintenance of all the rack and pinion elevators to one provider, Alimak Service, streamlining the maintenance operation and ensuing the equipment is maintained to OEM standards.

A service agreement from Alimak Service helps to keep equipment safe and compliant, in optimum condition, maximum performance and helps to control costs and help budget for the life cycle of the equipment. It is recognised that the owners and operators of equipment who have equipment on a long-term service agreement or maintenance contract note an overall better product experience through its life cycle with fewer unexpected surprises. It is also a common misconception that service maintenance from the OEM is expensive – on the contrary, the hidden value from an OEM service agreement often out weights the sometimes ‘cheaper’ alternative.

To learn more about service agreements and maintenance contracts get in touch with the Alimak Service team.

The importance of maximising the value of your maintenance budget for Alimak vertical access equipment

The importance of maximising the value of your maintenance budget for Alimak vertical access equipment

In choosing to operate and install Alimak industrial elevators and construction hoists you and your business have taken the decision to invest in some of the best quality vertical access equipment available in the market; with a proven track record for quality, reliability and safety. The equipment is designed to withstand many years of use, however, to get the most out of your equipment it is recommended that a proper maintenance regime is followed. Ensuring that the equipment is properly maintained will reduce downtime by avoiding unscheduled repairs as a result of a lack of regular maintenance and will subsequently increase performance and productivity.

As year-end approaches, many organisations are preparing or are underway with 2020 budget planning and are making provision for the purchase of new capital equipment as well as maintenance costs. For the equipment that you already operate, now is the best time to evaluate if you are getting the most out of your maintenance budget and you will be pleased to learn the experts, Alimak Service are on hand to help should you need any advice on how to reduce costs, maximise uptime and increase safety.

Alimak Service offers a comprehensive range of products and services to support the owners and operators of Alimak industrial elevators and construction hoists over the entire lifecycle of the equipment. As the official service organisation of the Alimak Group company, Alimak Service have the highest standards of workmanship and product knowledge in the industry. With our support, customers increase product uptime and optimise performance to help provide an exceptional end-user experience; something that is sometimes missing from equipment that is poorly maintained.

What is more, with Alimak Service it possible to achieve these high levels of product uptime and safety whilst at the same time maximising the value coming from your maintenance budget, by benefiting from a range of service agreements tailored to your specific requirements. Service agreements offer great value for your maintenance budget and can be packaged together with a range of other products and services from Alimak Service to provide a full lifecycle solution. The full range of products and services available are:

Service Agreements – a range of contracts available from scheduled maintenance to more comprehensive agreements including on-site services and service level agreements

Genuine Spare Parts – designed to maximise machine performance with excellent ‘off the shelf’ availability and a 12-month warranty as standard

Refurbishment – from control upgrades through to overhaul of major components and complete rebuild using only genuine parts and a 12-month warranty as standard

Training – training to support the safe operation, maintenance and installation of Alimak equipment

Inspections – routine inspection programmes to ensure equipment is kept safe and compliant

Remote Monitoring – real-time performance and maintenance data using the A3 system

With service centres strategically placed around the world, you are never far away from accessing support from Alimak Service. Our technicians are factory trained to the latest standards and operate across diverse customer segments within the industrial and construction sectors. The service concept offered by Alimak Service allows our customers to focus on using the product rather than worry about how to maintain it, so when it comes to deciding how to utilise your maintenance budget for 2020 you may wish to consult with Alimak Service to see how you can benefit like many of our existing customers.

For more information about our products and services or to discuss how Alimak Service can help you maximise the value coming from your maintenance budget please contact us here.

Choosing The Right Building Maintenance Unit Service Partner

Choosing The Right Building Maintenance Unit Service Partner

High-quality equipment should always be manufactured to last, however to ensure the lifecycle of your investment is maximised, it’s important to select the right service provider for maintenance, training and genuine spare parts.

Neglecting sufficient maintenance for your building maintenance system can result in downtime, loss of rental yield and even unforeseen expenses to refurbish or replace equipment before its due. More importantly insufficient maintenance can result in building owners and facility managers inadvertently putting the safety of operators, residents and the general public at risk.

Choosing the optimal service supplier with proven experience and support mitigates again these risks ensuring the responsibilities to safeguard the operators and the public are met. An experienced and well trusted service provider will also ensure your building maintenance unit experiences optimum performance and efficiency over its lifetime.

Alimak Service is the dedicated service organisation for the leading façade access equipment brands CoxGomyl and Manntech. Through Alimak Service, customers can access a full range of products and services, designed to offer a ‘one stop shop’ solution that makes it easy for customers to manage their assets in a cost-effective manner, this includes; a full range of service maintenance packages, genuine replacement parts, inspections and training. Alimak Service can count many of the world’s tallest and most prestigious buildings as clients and are proud to offer the widest choice of service maintenance packages available on the market today, with a reputation for quality and customer excellence that is unparalleled in the façade access industry.

With the largest number of service technicians and service support centres in the façade access industry, Alimak Service are strategically located close to the world’s major cities and can respond and mobilise quickly to unscheduled downtime. The range of clients and scope of work undertaken by Alimak Service is testament to the fact it is the forerunner in after sales product and customer support for CoxGomyl and Manntech BMUs. Alimak Service are also experienced in supporting clients with a mix of façade access equipment, providing customers  with a complete product and service solution.

Also offered is a range of refurbishment and control upgrade packages designed to modernise aging machines to extend the operational life of the equipment with a complete or partial overhaul of the structural, mechanical, hydraulic, electrical, control or safety systems. Our service centres have dedicated technicians and resources for managing the complete refurbishment process from the initial evaluation through to the final installation and re-certification. For high complexity and major refurbishments, Alimak Service utilise the state-of-the-art manufacturing facilities in the CoxGomyl and Manntech product factories located in Europe.

If you are a building owner, facility manager or façade access consultant operating CoxGomyl and Manntech Building Maintenance Units, Alimak Service are available to help you manage your assets over the complete lifecycle of the equipment. Click here to contact your local Alimak Service team for more information.

Avanti Wind Systems and Alimak Service – the ultimate combination

Avanti Wind Systems and Alimak Service – the ultimate combination

Avanti is a leader and pioneer in vertical access solutions for wind turbine towers and is dedicated to increasing safety whilst lowering the cost of energy production. Avanti service lifts, tower internals and climb assists products can be found in every corner of the globe, as Avanti equipment is selected by major OEMs and wind farm operators due to the quality and reliability of its products, service support and total cost of ownership over the total lifecycle of the equipment.

In 2016, Avanti became part of the Alimak Group, a global leader in vertical access solutions. Service support for Avanti products is provided by Alimak Service, the global service organisation of the Alimak Group of companies. Alimak Service was launched to the global wind industry at WindEnergy Hamburg in September 2018 to great applause. The coming together of two industry leading brands, Avanti and Alimak Service provides an unparalleled support package for the on-shore and off-shore wind sector.

Alimak Service is uniquely positioned to support its customers to manage their installed base of wind turbine tower internals, no matter where in the world they are located. Alimak Service has service centres in over 60 countries with highly trained and certified technicians able to mobilise to some of the hardest to reach locations around the world on land or sea – with an increasing percentage of wind turbines being sited off-shore Alimak Service is well positioned to be an important partner for the growing off-shore sector.

Through Alimak Service, customers can access a full range of products and services, designed to offer a ‘one stop shop’ solution that makes it easy for customers to manage their assets in a cost-effective manner. In addition to a full range of service maintenance packages, inspections, and genuine replacement parts, Alimak Service offers the most comprehensive service support programme in the industry:

Avanti One – a ‘one stop shop’ programme designed to take care of the complete tower internals from the base of the tower to the nacelle. Regular inspections, service and preventative maintenance of all the internal components, including service lifts, ladders, climb assist, guard rails, rest platforms, fire extinguishers, first aid kits and anchor points to name but some of the items included in the programme. The benefit is ‘one’ service provider to do all safety inspections requiring only ‘one’ periodic shutdown reducing downtime – Avanti ‘one’ is the perfect solution

Training – 6 Global Wind Organisation (GWO) certified training centres located close to major wind energy producing regions and web-based eLearning accessible anywhere at any time to support the on-going training of persons using Avanti products. A wide range of operator and safety courses are available and all training is logged and managed through a customer portal to make it easy to access training records and book new courses

Safety Runners – as an integral part of the fall protection system within the tower, Avanti safety runners require an annual inspection and service to ensure the fall protection system is in optimum working condition. To assist customers in managing their stocks of safety runners, Alimak Service provides a range of options to suit the customer to minimise down time, such as an exchange programme and testing centres located close to major wind markets

With a proven track record of service excellence within the vertical access industry, the Alimak Service organisation has at its core some of the most experienced service support technicians and After Sales professionals in the wind industry today – it is these people who provide the extra layer of service excellence that customers demand to ensure everyone working in the wind turbine tower remains safe, and that operational targets to keep the cost of producing energy low are met.

Avanti and Alimak Service is the ultimate combination – world class products and customer support. For more information on Alimak Service visit www.alimakservice.com or to make an enquiry about the products and services listed above contact your local service centre here.

The importance of properly trained personnel

The importance of properly trained personnel

Having correctly trained personnel is critical in ensuring the safe use of vertical access equipment. The owners of vertical access equipment have a duty of care to ensure that persons using, operating, installing or maintaining equipment are properly trained to carry out the required task. Having the correct training, in addition to the correct tools and PPE/PFPE goes a long way to avoid hazards and mitigate the risks associated with working at height. Deciding who needs to be trained and to what level can be challenging and sometimes not fully understood, especially as requirements will differ between one country or region to another and between the different types of vertical access equipment.

If your organisation is unsure about what training is required or need help with identifying gaps in current provision, then it is advisable to seek advice from a professional training organisation, who have the correct knowledge, experience and skills to identify the correct training requirement for the regulatory framework in which the equipment is being used and the specific needs for the different types of equipment users.

Ole Jenson, Global Training Manager for the Alimak Group recognises the importance of training and says “customer training is a very important area for the Alimak Group to ensure our users have the right competence level to ensure high safety and the right utilisation of our products”. Ole goes on to mention that training is not just about safety, but also about product satisfaction. “Customer surveys indicate that customers that have the right level of training within their organisation are more pleased with their products and willing to recommend the products in the future”.

Global Health, Safety and Training Manager Fortunately for the owners and operators of Alimak, Avanti, CoxGomyl and Manntech vertical access equipment there is an easy solution to the training challenge. Introducing Alimak Service, the dedicated global service organisation for Alimak, Avanti, CoxGomyl and Manntech products have training teams located around the world to provide users and operators of our equipment with the best available training in the vertical access industry.

Alimak Service offers training to support the safe operation, maintenance and installation of our equipment. We also offer a wide range of personal safety training courses and deliver courses through a mixture of classroom and e-learning based resources. As a driving force in the vertical access industry, Alimak Service are dedicated to promoting the highest standards of training and work closely with several leading safety and industry organisations to ensure the content we deliver adheres too or exceeds regulatory and legislative framework. Alimak Service actively promote and adopt the best working practices currently available in the industry and update our training to reflect these positive changes.

Our training courses are focused on Five key areas:
– Personal Safety Training
– Operator Training
– Technical Training
– Installation Training
– Duty Holder Training

Alimak Service provide a flexible approach to training with classroom-based courses located at one of our dedicated global service centres and state of the art e-learning, that can be accessed anywhere and at any time, providing essential support to people in remote locations. Alimak Service support our customers in developing their own individual training pathway, keeping a record of completed training and provide updates when refreshers and re-certification is required. Furthermore, some training courses can be conducted on-site subject to standard requirements being met to ensure the safety of all participants.

For more information on training courses available for Alimak, Avanti, CoxGomyl and Manntech products in your location, please contact your local Alimak Service centre here

Alimak Service offers unique end to end customer solution for iconic Hong Kong high-rise

Alimak Service offers unique end to end customer solution for iconic Hong Kong high-rise

Constructed in 1994 the Bank of China tower is one of the most recognisable skyscrapers in Central, Hong Kong. At 367m high, the Bank of China tower is equipped with 19 high complexity CoxGomyl BMUs that provide access to the buildings stunning façade. The BMU’s are cleverly concealed behind the building’s façade, protecting them from seasonal weather hazards, such as tropical cyclones and preserving the architectural beauty of the building.

Alimak Service work alongside the buildings facilities management and have a permanent on-site team for the maintenance and operation of all BMUs to undertake all façade works, including glass cleaning, façade maintenance and replacement, to installing seasonal LED lighting for which Hong Kong is world renowned and the building takes centre stage. The team also undertake operator training for other contractors needing to utilise the BMU’s.

Using Alimak Service allows the facilities management to ensure maximum productivity of the BMU’s and reduce operating costs for the client, whilst ensuring the equipment is maintained in the best possible condition to maximise life cycle. Furthermore, because the façade access is managed by Alimak Service, maintenance can be planned around cleaning, resulting in combined efficiencies and a reduced number of contractors on-site.

Alimak Service are the official OEM service provider for CoxGomyl as part of the Alimak Group, and have a dedicated office in Quarry Bay, Hong Kong Island as part of the Alimak Service commitment to being close to our customers. Alimak Service provide service to a high concentration of CoxGomyl BMUs units in Hong Kong, including the iconic Hong Kong Convention and Exhibition Centre. In addition to regular maintenance and inspection, Alimak Service offer refurbishments and control upgrades, genuine replacement parts and training, such as operator and duty holder training.

Alimak Service takes part in the largest BMU refurbishment in USA history

Alimak Service takes part in the largest BMU refurbishment in USA history

Alimak Service has won a major building maintenance unit refurbishment project to be delivered at International Place, Boston, and completed in 2019. The USA Alimak Service team will refurbish four Manntech BMUs, of which three were installed in 1986 and one in 1990. The units to be refurbished are located at levels 20, 28, 36, and 46. The program offered by Alimak Service will include new control and electrical upgrades and replacement of stack bearings, screw nuts for the jibs, flooring for the platform, and platform covers.

The building owner, Chiofaro Management Company of Boston chose Alimak Service to undertake this major project based on their vast experience in refurbishing BMUs in complex building spaces whilst minimizing disruption to the building’s occupants. Replacing existing BMU’s with new is not always possible due to extended cost and logistics of removing the old unit from the roof and installing the new – this is when refurbishment becomes the perfect solution. The result in this case will be four Manntech BMUs installed with the latest electronic hardware and software and certified to the most recent safety standards.

Alimak Service are the official OEM service provider for Manntech as part of the Alimak Group, with a company HQ in Houston, Texas and a network of service sales and service technicians located across the USA providing the only coast to coast coverage for a BMU company in the USA, cementing Alimak Service commitment to being close to our customers.

In addition to refurbishments programmes and control upgrades, Alimak Service provides maintenance and inspection, genuine replacement parts and training, such as operator and duty holder training. With factory trained technicians, Alimak Service are the specialists at maintaining Manntech BMU’s to ensuring the maximum lifecycle from each client asset is achieved. A range of service contracts are available for new and existing Manntech BMU’s.

Ensuring safety with the innovative Alimak safety device

Ensuring safety with the innovative Alimak safety device

Effective training is another key aspect of ensuring the safe operation of your vertical access equipment

Alimak construction hoists and industrial elevators are celebrated for their productivity and performance and can be found operating in some of the world’s most challenging and complex environments; from the construction of the worlds tallest buildings to accessing some of the deepest mines on the planet. Operators and users of Alimak construction hoists and industrial evaluators will also recognise that Alimak products are renowned for their innovation in product and user safety to ensure that those people engaged with working at height are always kept safe.

One such innovation is the Alimak safety device that was developed by Alimak as far back as the 1960’s. All Alimak construction hoists and industrial elevators are fitted with an Alimak safety device as standard and is the most important safety component on the entire installation. There are currently two standard Alimak safety devices available, the GF & GFD fitted dependant on the model type, load capacity and travel speed of the construction hoist or industrial elevator.

The Alimak safety device is completely independent of the hoist or elevator drive unit and installed inside the car with two pinions engaging the rack. The primary function of the Alimak safety device is to bring the construction hoist or industrial elevator to a safe and controlled stop if the rated speed of the hoist or elevator is exceeded. The Alimak safety device has a shaft with a centrifugal weight and a pinion constantly engaged with the rack on the mast. When the centrifugal weight activates, the break cone is screwed in against the break lining inside the safety housing. The hoist or elevator is brought to a smooth stop and simultaneously the power to the drive motor is cut off.

The Alimak safety device is a sealed unit and is maintenance free. Importantly, the Alimak safety device must be replaced 4 years from the first documented drop test on of the hoist or elevator, or maximum, the date stamped on the safety device data plate, whichever comes first. This is to ensure that the safety device is operating correctly and free from any defects caused by external conditions or excessive wear caused by operator misuse. The easiest way to ensure the Alimak safety device and overall safety of the construction hoist or industrial elevator installation is in optimum condition is to have the machine routinely serviced by Alimak Service as part of a service agreement or regular maintenance.

Alimak Service offer a safety device exchange programme designed to minimise downtime and reduce operating costs over the lifecycle of the machine. As part of the exchange programme, units are remanufactured to the latest Alimak standards using only genuine replacement parts, tested and certified in a state-of-the-art facility before being shipped to Alimak Service centres and distribution partners around the world. Each unit is supplied with a lifetime warranty (providing the unit is replaced according to the expiry date) and offers great value compared to buying a new unit.


Key Facts for the Alimak Safety Device Exchange Programme:

  • Lifetime Warranty (conditions apply)
  • Significant cost saving versus none exchange unit
  • Excellent availability, stocked in many locations worldwide
  • Manufactured in Sweden, using only genuine Alimak parts
  • Over 60,000 exchange units remanufactured since the 1960’s


For more information, contact your local Alimak Service Centre or an approved Alimak Distributor.