Complete service support for Alimak’s world leading vertical access solutions

Complete service support for Alimak’s world leading vertical access solutions

Alimak are unrivalled world leaders with experience of developing high-value, precision-engineered vertical access solutions for the toughest working environments all over the world. With a history stretching back more than 70 years, customers in industries from construction, mining and metal processing to power, shipping and warehouses rely on Alimak’s robust construction hoists and industrial elevator products to get the job done safely and efficiently. Your relationship with Alimak Group, however, doesn’t end with installation.

Alimak Service can offer a uniquely attractive range of services through a combination of expert Alimak product knowledge and experience, access to genuine spare parts and a network of service centres and partners in over 100 worldwide locations. This allows owners and users of Alimak vertical access equipment to protect their investment and the safety of their people over the long term, keeping a system of construction hoists or an industrial elevator performing to the highest possible level over the entire lifecycle.

Our customisable service solutions are designed to achieve these aims for a wide range of customers operating in diverse environments with varying needs. Our expert team can consult with you on your specific requirements and guide you through the options that best suit you. We can provide flexible maintenance arrangements on a pay as needed structure, basic service packages which satisfy Alimak’s OEM maintenance schedule or more comprehensive maintenance and asset management agreements. All of our work is fully warranted and carried out by highly trained technicians using only genuine replacement parts to ensure the ongoing performance and safety of all Alimak products. We also provide easy, convenient and cost-effective exchange programmes for key components such as the celebrated Alimak safety device found on your Alimak industrial elevator or construction hoists.

Alimak owners and users can also benefit from the expertise and experience of the Alimak Service team in other areas. Our safety inspection and compliance services can provide peace of mind in the continued health of your vertical access equipment and the confidence to continue working knowing you have met the requirements of all relevant regulations. Our expertise is also shared through a wide range of training opportunities from personal safety to operator and technical training delivered both in the classroom and online to suit your needs. Alimak Service training empowers customers to establish their own learning pathways with records of completed units, updates, and any necessary re-certification.

Whatever the nature of your business, Alimak Service can help you to achieve the maximum productivity from your team and your vertical access equipment.

When were your Avanti runners last inspected?

When were your Avanti runners last inspected?

Personal safety is the number one priority at the heart of everything we do at Alimak Service. All vertical access equipment in the wind industry, including wind turbine service lifts, safety ladders and fall protection equipment, requires regular inspections and maintenance. This ensures that safety is not compromised, and that equipment can continue performing at optimum levels. In fact, in most countries it is a legal requirement that all wind turbines are fitted with an appropriate and properly maintained fall protection system to protect the safety of operators using ladders and vertical access equipment.

Alimak Group encompasses leading brand names across the vertical access industry, including Avanti Wind Systems. As the OEM service provider, Alimak Service are ideally placed to deliver superior service across annual inspection requirements, certification, maintenance and exchange of Avanti parts including the Avanti runner which forms parts of the Avanti fall protection system. The Avanti runner designs deliver a number of specific benefits including an easy to use and convenient ‘click on/click off’ functionality and up to three users climbing simultaneously in the ladder system with at least a six-meter interval. This special ‘click on’ system is also supported by a double lock system for enhanced safety when selecting the double safety Eagle DS runner.

Obtain peace of mind with regular annual inspections of your Avanti runners and fall protection systems by certified Alimak Service technicians who will ensure your fall protection systems are compliant with the Avanti certifications and safety regulations . Each inspection returns the runner to ‘as new’ condition and helps to extend the life of your fall protection equipment. Alimak Service’s exchange program and global network of service centres provide for a prompt and convenient inspection process of Avanti’s runners. The knowledge and expertise of the Alimak Service team allows for confidence in meeting the required safety standards, complete with certification which covers your Avanti runners for the 12 months following an inspection.

Contact us to learn more about how Alimak Service’s annual inspection program.


Online training solutions for owners of Alimak Group vertical access equipment

Online training solutions for owners of Alimak Group vertical access equipment

Utilising a global support network, Alimak Service provides customer and product support solutions to owners and operators of Alimak Group products around the world. Offering comprehensive support services including service and maintenance packages, product training, genuine spare parts and refurbishment solutions, Alimak Service’s mission is to add greater customer value through optimal product uptime. The safe and competent use of vertical access equipment is of high importance. As such Alimak Service provides training programs for operators and owners across the range of Manntech, CoxGomyl, Alimak and Avanti products. 

Delivered in both e-learning and in-classroom formats, Alimak Service offers high-quality, in-depth training to aid owners and operators of Alimak Group products in remaining compliant with legislative framework. Alimak Service works with leading industry and safety organisations to build training programs that promote the best working practices for those in the vertical access industry. 

With customers in some of the world’s most remote locations, Alimak Service recognises the accessibility issues presented by traditional in-classroom training methods. To facilitate the provision of essential support to customers across their global network, Alimak Service offers state of the art e-learning courses that are accessible at any time from anywhere in the world. Customers can keep up to date with training, remain compliant with legislation and take refresher courses via an online portal where records of completed training and courses that are still required are held.

Alimak Service provides comprehensive training for customers across Alimak Group with topics including personal safety training, operator training, technical training and installation training. Each certificate and course is tailored to meet specific industry requirements and support the safe and competent use of vertical access equipment.


Alimak Service provides a range of training for the operation of various Alimak products including industrial elevators, construction hoists, mast climbing work platforms and transport platforms. Online training courses are designed to assist users in operating Alimak industrial elevators and construction hoists more safely and efficiently. 

Manntech & CoxGomyl 

Alimak Service offers training courses for operators of building maintenance units designed to promote safe operations and keep users up to date with industry framework and obligations.

These courses cover the safe operation of a building maintenance unit and provide in-depth information on all of the relevant documentation. Those taking the course are also provided with an overview of the main components of a building maintenance unit and the applicable local regulations they must adhere to. This interactive course should be taken before operating a building maintenance unit. 


A wide range of interactive Avanti training courses are available online. Operator training courses are available online for the following service lift models:

Avanti Pegasus L/XL

Avanti Shark L/ L02/ US

Avanti Dolphin & Beluga

Avanti L/XL SWP

These courses cover the key functions and components of an Avanti Service lift and provide guidelines on emergency and evacuation procedures. Operators will learn how to conduct a daily inspection of the lift and how to operate the lift safely in relation to each model’s specific components. Participants who enrol in Avanti training courses will receive a certificate immediately upon successful completion. 

Alimak Service training courses are provided online for convenience and ease of access, with new courses in development to support the safe operation of vertical access equipment and add customer value. To learn more or find courses specific to your industry and equipment, visit our Training page to make an enquiry or contact

How the Alimak Safety Device Exchange Programme delivers total peace of mind on safety

How the Alimak Safety Device Exchange Programme delivers total peace of mind on safety

Alimak Service are dedicated to delivering the best possible range of maintenance and upkeep packages across all Alimak Group brands with the aim of keeping your vertical access systems performing reliably, efficiently and, above all, safely. As part of our commitment to our customers, the unique Alimak Service exchange programme for the vital safety device component installed on all Alimak construction hoists and elevators is specially designed to ensure continued safety standards and optimum performance within a cost effective and stress-free package.

Safety is always the paramount concern for any construction hoists or hard working industrial elevator.  Any equipment involved in working at height naturally presents a significant safety issue which needs to be appropriately and consistently managed in order to minimise potential harm. For tough environments where constructions hoists, an offshore elevator or industrial elevator are a key piece of infrastructure, the challenging conditions your vertical access equipment is exposed to can also be cause for additional safety concerns. This is not to mention the loss of productivity and efficiency associated with increased or unexpected downtime.

The importance of the Alimak Safety Device is hard to overstate in that it automatically engages when the rated speed of the car is exceeded to bring the unit to a controlled stop and cut off power to the motor drive. So that safety is protected against issues such as environmental damage or misuse causing wear and tear, the all-important safety device is housed in a concealed unit and should be replaced every four years or before the date stamped on the device plate.

The Alimak Safety Device Exchange Programme provides an easy and hassle free solution with a lifetime warranty on this most vital component for all Alimak construction hoists and industrial elevator products. Alimak Service are unrivalled as specialist experts on Alimak Group products, with our expertise and resources allowing us to offer a uniquely attractive alternative to non-exchangeable units. Since the 1960s, over 60,000 exchange units have been remanufactured to the highest standards using only genuine spare parts. Not only are Alimak genuine spare parts used in every safety device exchange, but every unit is remanufactured and updated using the latest modern parts and components to help you benefit from the latest innovations and developments without the cost of total replacement. Following extensive testing, replacement safety devices are certified and shipped throughout our network of service centres around the globe to ensure the best possible availability and convenience.

Contact us to find out more about the benefits of the safety device exchange programme and how the wider range of Alimak Service packages can help you to maximise the safety and productivity of your vertical access systems for peace of mind on your investment and the wellbeing of your people.

Maximise safety with advanced online BMU Operator Training

Maximise safety with advanced online BMU Operator Training

As part of Alimak Group’s companies, Alimak Service are uniquely positioned to provide tailored service and support solutions for the continuing optimal functionality of a wide range of essential vertical access products from leading global brand names including building maintenance units from Manntech and CoxGomyl.

The close relationship with these leading providers of the highest quality building maintenance units means that the Alimak Service team can deliver unrivalled product specific knowledge and expertise across a wide range of service solutions. This includes inspections, maintenance, servicing, easy access to genuine spare parts from the original equipment manufacturers and, not least, a range of training services delivered by knowledgeable and experienced industry experts. Our extensive offering now includes the new addition of BMU Duty Holder Training and BMU Basic Operator Training courses. These courses have been successfully deployed in a classroom setting and the positive feedback we received led us to develop the world’s first dedicated BMU eLearning training courses.

Alimak Service’s BMU operator training is now offered as an online course for maximum accessibility and convenience. This is a state of the art service developed using the latest technology to provide online learning in a 3D environment. The online training framework has been developed from the ground up in order to meet the specific industry needs associated with BMU operators. Interactive 3D graphics are combined with a virtual ‘white board’ screen which effectively communicates the theoretical aspects of the course. The training can be undertaken using a PC, tablet or mobile device providing access anytime and anywhere. This flexibility allows for training to be completed based on your own schedule while also saving the time and expense involved with travel and accommodation. In fact, the online version of BMU operator training has proved four times faster to complete than the classroom version.

Well-established, world leading providers of facade access solutions always put safety at the core of every product they design and manufacture. Safety standards can of course be compromised, however, when individual operators are not sufficiently well trained in the use of this highly-engineered equipment. All of which can put the safety of the operators themselves, building tenants and the general public at risk. All of the specific expertise of Alimak Service has been built into our recently launched eLearning course for BMU operators. In order to ensure the highest possible standards of safety and reduce the risks of harm as far as possible, we highly recommend that BMU operators complete this course either online or in the classroom in combination with a hands on familiarisation course. The development of all our training resources is driven by our commitment to make the building maintenance units we work with the safest building access solutions available on the market.

These pioneering BMU Operator Training courses are easy and convenient for the designated booking manager to register for through our Training Management System. Certificates are stored online and issued immediately upon course completion.
Contact us to discuss the details and benefits of our advanced online training options.

Alimak Service provide comprehensive after-sales product support for Alimak construction hoists

Alimak Service provide comprehensive after-sales product support for Alimak construction hoists

For over 70 years, Alimak have produced industry leading vertical access products engineered to serve the construction industry. Investing in cutting edge technologies Alimak’s mission is to drive productive and sustainable operations on construction sites around the world. Famous for their durability and reliability, Alimak construction hoists have become an essential in the construction industry for fast vertical access across a range of construction applications. Alimak Service offer service and maintenance packages, as well as upgrades, repairs and training courses on Alimak construction, hoists to maximise product uptime and optimise efficient operations on construction sites.

Providing a range of service solutions, Alimak Service aim to preserve the performance of your Alimak construction hoist and ensure safe operations throughout the lifecycle of the product. Services may be requested on a pay-as-you-go basis and repair work can be provided at any time. Maintenance and servicing can also be undertaken regularly through a range of packages designed to meet the requirements of construction hoists. These more standard arrangements work to Alimak’s servicing and maintenance schedules. Owners also have the option to upgrade to a comprehensive servicing package so that preventative maintenance may be undertaken to reduce the risk of any costly unscheduled or unnecessary downtime. All work is carried out by specialist Alimak Service technicians trained to work at heights so you know you’re in good hands.

What’s more, Alimak Service only use genuine spare parts sourced from 12 factories around the world for quality repairs, maintenance and upgrades that work the first time. These spare construction hoist parts are manufactured to Alimak’s standards to restore the performance of your equipment without compromising on safety or quality. Those seeking construction hoist parts enjoy fast dispatch times from one of 100 service centres around the world as part of Alimak Service’s aim to minimise any unnecessary downtime.

Alimak Service aim to ensure the safe and compliant operation of Alimak equipment on all construction and industrial projects. With courses on safety, operator training, technical and installation training available both in the classroom and as e-learning programmes, Alimak Service training courses are available for to those working in even the most remote locations. Training solutions can also be tailored to meet the specific needs of your business, Technical training and Control System Operation training are specifically advised for the owners of construction hoists to ensure the safe operation of the hoist within the construction site environment. Working closely with key safety institutions within the industry, Alimak Service deliver quality training content created to be compliant and get customers up to speed with legal frameworks and regulations.

Alimak Service are the leading provider of customer support for Alimak construction hoists across the industry. Get in touch with our team for more information on how our products and services can maintain the efficiency of your construction hoist.

Alimak Service foster optimal productivity for industrial elevators

Alimak Service foster optimal productivity for industrial elevators

Operating as a leader in the vertical access industry for over 70 years, Alimak’s proud history includes a track record for reliable products, designed for safety and engineered for high-functionality and productivity enhancement in even the most demanding environments. The Alimak industrial elevator utilises Alimak’s pioneering technology across a range of industrial applications including ports and shipyards, mines, plants and warehouses. Alimak Service offer service programs for maintenance, upgrades, training and spare parts.

Alimak’s industrial elevators are often used to transport passengers and materials to various vertical levels of access around industrial sites. Essential to a range of industrial operations, it is vital for an industrial elevator to be maintained throughout its lifecycle for a consistently high performance and to reduce the risk of unnecessary downtime. Owners and operators of Alimak industrial elevators often sign up for a service or maintenance plan to facilitate uptime in their machinery, reduce the costs of operations and prolong the product lifecycle.

The Service Maintenance packages offered by Alimak Service provide tailored after-sales support programmes. From servicing and preventative maintenance solutions to total lifecycle care, Alimak Service’s Service Maintenance packages are designed for flexibility with a pay as you go model available depending on the level of support required. Downtime for Alimak industrial elevators is minimised through the use of fully trained specialist technicians, genuine spare Alimak parts and scheduled servicing.

The safety of those operating Alimak equipment is a priority in all Alimak Service operations. Alimak Service offer comprehensive training programmes to ensure the safe and compliant use of Alimak industrial elevators. Working with key organisations within the industry renowned for safety, Alimak Service training courses include safety, operator, installation and technical training. Elevator Technical Training and Control System Operation courses are specifically curated to aid the competent and safe use of industrial elevators and keep staff compliant with local and industry regulations.

Alimak Service exclusively use of genuine Alimak parts in all maintenance, upgrade and repair operations. Sourced from 12 product factories, Alimak Service use genuine spare parts for high-quality maintenance that restores performance and prolongs the operating life of machinery. Alimak Service provide spare parts for the range of Alimak industrial elevators.

Get in touch with the Alimak Service team to discuss servicing, maintenance and training solutions for your Alimak industrial elevator.