Alimak Service offer a range of care packages designed to manage the total lifecycle of the equipment, allowing our customers to focus on utilising the equipment rather than maintaining it. Our care packages are unique and combine elements from the Alimak Service product and customer support offering with additional tailored benefits to match the exact requirement of our individual customers.
Through our global network of service centres, Alimak Service has the expertise and capability to provide a comprehensive service anywhere in the world – land, sea and sky. Our localised support is proactive in maximising the potential of every asset to ensure product uptime, safety and productivity is never compromised – the best equipment deserves the best service.
An example of a typical care package would include the following elements
- Primary Consultation and Proposal
- Service Level Agreement
- Service and Preventative Maintenance Programme
- Operator Training
- Spare Parts Packages (normal wear-parts replaced at scheduled intervals)
- Emergency call-outs
- Technical Support / Troubleshooting
- Remote Monitoring
- On-going evaluation of asset (lifecycle management)
Care packages are also available on existing installations providing an inspection and evaluation of the equipment is conducted and any remedial work is provisioned. Alimak Service care packages offer our customers a fixed cost over the total lifecycle of the equipment with no hidden charges or unexpected surprises.
A3 is an online system for the remote monitoring of vertical access equipment. Currently focused on Alimak and Alimak Hek products, A3 collects and displays a wide variety of operational information and data, such as number of starts and stops, hours in operation, and much more to provide owners with an accurate analysis of utilisation of their equipment. A3 also serves as a fault tracing tool to support remote diagnosis of equipment to avoid unnecessary site visits and keep down-time to a minimum.