Comprehensive service and support solutions for Avanti products

Comprehensive service and support solutions for Avanti products

Avanti is one of the global leaders in safe work in wind turbines. Through high-quality safety products and solutions for wind turbine towers, Avanti helps customers make wind energy cost competitive. With a comprehensive range of vertical access solutions all geared around maximizing safety, Avanti service lifts meet the varied and changing needs of customers in the renewable energy industry.

Alimak Service is the brand used by Avanti and Alimak Group’s other brands as the preferred service provider. Alimak Service is uniquely positioned to deliver unrivalled after sales support.

Service Solutions

Whatever the needs of an Avanti customer, Alimak Service is able to provide a service solution. The comprehensive range of services available can vary from ad hoc repairs to comprehensive regular service plans for maintenance, designed to keep Avanti equipment in optimal working condition throughout its entire life. Alimak Service’s expertise extends across the entire range of Avanti products including, wind turbine service lifts, fall protection systems, ladders and climb assistance.

An Alimak Service package ensures full compliance to industry standards as tasks are being completed by highly qualified and educated specialist technicians following Avanti’s manufacturer’s specifications. This provides for minimal downtime and increased productivity, with all-important certifications supplied on completion.

Genuine Spare Parts

It is vital that genuine Avanti spare parts are used in any work carried out on the Avanti service lifts. Not only does this keep the equipment to standard according to certification and warranty requirements, but it is also a critical safety concern.

Classroom and online training solutions

Alimak Service’s product-specific expertise in Avanti products and wealth of experience in the vertical access industry provides comprehensive training solutions that contribute to safer working in the wind industry across operation, personal safety and technical training. Effective training provides certification and helps Avanti owners and operators to ensure compliance with relevant regulations. Online, remote learning and classroom formats are available.

Inspections, Safety and Compliance

As part of a core commitment to safety in vertical access, Alimak Service offers a range of programs covering Avanti product inspections and compliance certification for equipment.  An inspection carried out by an expert Alimak Service technician allows owners and operators to work with the best possible safe working practices in place.

Refurbishment Solutions

Where Avanti products are reaching the end of their natural life cycle, refurbishment in conjunction with the expert Alimak Service team may be an attractive option. When undertaken by appropriately qualified experts, refurbishment can effectively and economically extend the operational life of a service lift and improve performance of an aging system with a partial or complete overhaul. Refurbishment includes a full inspection and report on the Avanti system currently in place encompassing the structural, mechanical and safety systems. From there, a detailed proposal will assist customers in making informed choices on the benefits of specific refurbishment and upgrade work and how this can deliver updated technical and safety features for enhanced performance.

For more information on Alimak Service’s service and support solutions for Avanti products please contact info@alimakservice.com

Alimak Service offers expert inspections and parts exchange programs to maintain performance and safety

Alimak Service offers expert inspections and parts exchange programs to maintain performance and safety

Alimak Service is uniquely qualified to deliver the best possible service for the leading brand names across the vertical access industry. This includes fast and convenient access to genuine Avanti parts for wind turbine service lifts, genuine spare parts for building maintenance units from Manntech and CoxGomyl and an extensive range of genuine spare parts, for a range of vertical access systems from Alimak from constructions hoists to industrial elevators.

Beyond the peace of mind provided by genuine spare parts from the original equipment manufacturers, Alimak Service is also unrivalled when it comes to the expertise and specific product knowledge necessary to protect the investment in vertical access solutions and contribute to safer working practices. Specifically, Alimak Service is able to offer several unique service offerings encompassing expert inspection programs and exchange or replacement programs for key components.

The close relationship with the leading providers across the industry means Alimak Service technicians are uniquely qualified to carry out safety inspections with the highest level of familiarity whilst meeting every requirement for best practice on safety systems and protocols. Just one example are annual inspections including the specialised Avanti runner. Alimak Service’s highly qualified technicians ensure compliance with the manufacturer’s guidelines and wider industry standards. The inspection process utilises an extensive global network of service centres to return each Avanti runner ‘as new’ using genuine Avanti parts where replacement is required with certification for a 12-month period.

The patented Alimak safety device is a well regarded innovation which revolutionised safety in the vertical access industry, deploying automatically in response to excessive speed to bring the car to a smooth stop while also cutting power to the drive unit. Appropriate inspection, maintenance and replacement of this vital Alimak part is clearly a critical safety issue. The Alimak safety device exchange program, available from Alimak Service, takes all uncertainty out of the equation with a lifetime warranty on the Alimak safety device. Replacement devices are remanufactured to the highest standards and rigorously tested, while also being brought up to date with the most recent design to deliver a remanufactured unit equal to a new model.

When it comes to building maintenance units, wire ropes are a key part in effective operation and safety. Often subject to general wear and tear, as well as factors specific to the individual system or environment, wire ropes should be inspected annually and replaced at least every four to five years to avoid compromised performance, damage to other components and, most importantly, compromised safety. Again, Alimak Service’s close relationship with industry leaders provides peace of mind across a full range of services with routine inspections including wire rope testing and, where necessary, a replacement package which covers testing and warranty for optimal performance.

Contact us to find out more about Alimak Service’s inspection and exchange programs.

Expert vertical access equipment inspections for best practice safety and compliance

Expert vertical access equipment inspections for best practice safety and compliance

For all owners and operators of vertical access equipment from industrial elevators and construction hoists to building maintenance units, safety should always be the number one priority. In practical terms, this means closely following the requirements for inspections and compliance. The inspections available from Alimak Service are carried out by specialist technicians with unrivalled expertise and knowledge of Alimak Group products providing owners and operators with peace of mind that they are meeting industry requirements.

Alimak Service offers owners and operators of Alimak, Manntech, CoxGomyl and Avanti equipment the benefits which come from working with the world-leading providers of service solutions for vertical access equipment. Highly qualified Alimak Service technicians have the expert knowledge and skills to help owners and operators establish and maintain best practice when it comes to safety inspections for an Alimak industrial elevator, building maintenance units from Manntech and CoxGomyl, and wind turbine service lifts from Avanti.

This unique relationship with the pioneers of the vertical access industry, along with membership of many leading safety and industry organisations, makes Alimak Service the natural choice when it comes to ensuring the correct inspection processes for vertical access equipment. Beyond the inspection itself, Alimak Service also provides a wide array of certifications relevant to demonstrating compliance with the varied regulatory requirements in place in the vertical access industry the world over.

Vertical access equipment is often highly engineered and complex machinery and requires highly qualified, expert technicians who are familiar with every part, mechanism and system, as well as all the necessary requirements for best practice safety protocols, fall arrest systems, emergency lighting, evacuations and first aid kits.

In addition to all of this, Alimak Service offers a number of dedicated training courses which empower owners and operators of vertical access equipment with the benefit of the product-specific knowledge to carry out the necessary inspections. The appropriate level of manufacturer training should be completed by all operators in order to ensure best practice inspections can be carried out before use and that best practice is followed every time.

Get in touch with Alimak Service to discuss the comprehensive range of service and support solutions available to owners and operators of Alimak Group equipment.

When were your Avanti runners last inspected?

When were your Avanti runners last inspected?

Personal safety is the number one priority at the heart of everything we do at Alimak Service. All vertical access equipment in the wind industry, including wind turbine service lifts, safety ladders and fall protection equipment, requires regular inspections and maintenance. This ensures that safety is not compromised, and that equipment can continue performing at optimum levels. In fact, in most countries it is a legal requirement that all wind turbines are fitted with an appropriate and properly maintained fall protection system to protect the safety of operators using ladders and vertical access equipment.

Alimak Group encompasses leading brand names across the vertical access industry, including Avanti Wind Systems. As the OEM service provider, Alimak Service are ideally placed to deliver superior service across annual inspection requirements, certification, maintenance and exchange of Avanti parts including the Avanti runner which forms parts of the Avanti fall protection system. The Avanti runner designs deliver a number of specific benefits including an easy to use and convenient ‘click on/click off’ functionality and up to three users climbing simultaneously in the ladder system with at least a six-meter interval. This special ‘click on’ system is also supported by a double lock system for enhanced safety when selecting the double safety Eagle DS runner.

Obtain peace of mind with regular annual inspections of your Avanti runners and fall protection systems by certified Alimak Service technicians who will ensure your fall protection systems are compliant with the Avanti certifications and safety regulations . Each inspection returns the runner to ‘as new’ condition and helps to extend the life of your fall protection equipment. Alimak Service’s exchange program and global network of service centres provide for a prompt and convenient inspection process of Avanti’s runners. The knowledge and expertise of the Alimak Service team allows for confidence in meeting the required safety standards, complete with certification which covers your Avanti runners for the 12 months following an inspection.

Contact us to learn more about how Alimak Service’s annual inspection program.

 

Service agreements provide value and flexibility in managing industrial rack and pinion elevators

Service agreements provide value and flexibility in managing industrial rack and pinion elevators

Alimak industrial rack and pinion elevators provide vertical access solutions to thousands of industrial plants around the world and form an essential part of the plant infrastructure, allowing people and materials access to sections of the plant for maintenance and monitoring, putting a high priority on the need for the elevators to operate without fail when called upon to avoid costly downtime and closures. Given the need for 100% uptime of the industrial elevators it is essential that the units are properly maintained to avoid unnecessary downtime.

Alimak industrial elevators are usually found on large scale plants and form just one part of the production process, with plant operators and maintenance teams often responsible for hundreds of pieces of equipment, all requiring some form of regular maintenance and inspection. It is for this reason, many Alimak industrial elevator owners and operators choose to operate their Alimak equipment on a maintenance or service agreement provided by Alimak Service to guarantee the uptime coming from the installed units, to help reduce the operating costs and budget for maintenance over the life cycle of the equipment.

In the USA coal and gas fuelled power plants provide a significant proportion of the country’s energy needs and as such, production and refinery facilities are usually on a large scale with sites operating a multiple number of rack and pinion elevators. The Alimak Service team in the USA have recently helped a number of energy producers streamline their service requirement by providing a tailored service solution based on their specific needs, resulting in service programmes that delivers across a broad scope of work to meet individual site challenges.

In the state of Ohio, Alimak Service has secured a long-term service agreement for 20 industrial elevators ranging from early Alimak Scando and Champion elevators to the latest Alimak SE industrial elevators at the Cardinal Power Plant operated by Buckeye Power Inc. As one of the largest coal plants in the USA producing 1.8 gigawatts of power, the 20 installed industrial elevators provides crucial access to the plant’s infrastructure. Alimak and Alimak Service has maintained a relationship with the site for a number of years and the latest service agreement fulfils the needs of Buckeye Power Inc, which was to control maintenance costs, maximise uptime and include outage support.

Buckeye Power Inc is not the only energy producer to rely on the support that comes from a service agreement from Alimak Service. Duke Energy Corporation have also recently agreed a multi-site long-term service agreement for 93 rack and pinion elevators located across seven South Eastern states. Alimak Service had not previously provided service maintenance for Duke Energy Corporation as the units were being maintained by in-house and third-party providers. In demonstrating the added value that comes from having service provided by the OEM, Duke Energy were confident to move maintenance of all the rack and pinion elevators to one provider, Alimak Service, streamlining the maintenance operation and ensuing the equipment is maintained to OEM standards.

A service agreement from Alimak Service helps to keep equipment safe and compliant, in optimum condition, maximum performance and helps to control costs and help budget for the life cycle of the equipment. It is recognised that the owners and operators of equipment who have equipment on a long-term service agreement or maintenance contract note an overall better product experience through its life cycle with fewer unexpected surprises. It is also a common misconception that service maintenance from the OEM is expensive – on the contrary, the hidden value from an OEM service agreement often out weights the sometimes ‘cheaper’ alternative.

To learn more about service agreements and maintenance contracts get in touch with the Alimak Service team.

Choosing the right maintenance provider for your access equipment

Choosing the right maintenance provider for your access equipment

We naturally expect that well-made, high-quality equipment is designed and built to last, but if you don’t choose the right service provider to provide maintenance, the lifecycle of your investment could be reduced.

For building owners and managers, a lack of sufficient maintenance to access systems can mean inconvenient downtime, loss of rental yield, the unforeseen expenses of having to  refurbish or replace equipment which has not been sufficiently maintained and, most importantly, risk the personal safety of operators, residents and the general public.

Choosing the right service provider for your needs, by selecting a supplier with a combination of expertise and excellent customer service and provisioning of high quality parts, can offer peace of mind regarding your responsibilities for guarding the safety of the operators and the public. The right service provider can also help ensure that your valuable access equipment continues to perform at optimum levels over the entire life of the system.

Alimak Service is a dedicated service organisation formed by a union between the leading brands in vertical access solutions: Alimak, CoxGomyl, Manntech and Avanti. In addition, Alimak Service also provides service solutions for vertical access equipment from the brands Alimak Hek, Heis-Tek, Hek and Champion. This brings together the years of experience, knowledge and expertise from all of the biggest names in the industry, as well as delivering the finest customer support to all of our customers in locations across the globe.

The Alimak Group of companies has over 67,000 elevators, hoists, platforms, service lifts and building maintenance units installed around the world. As the global service support organisation of the Alimak Group, Alimak Service offers a global presence encompassing a network of technicians along with service centres and carefully selected authorised distributors in over 100 countries; Alimak Service is ideally positioned to provide customers with service when and where it is needed.

This depth of expertise combined with broad reach allows Ailimak Service to deliver a wide range of service solutions specially tailored to the needs and requirements of each customer. Service options include asset management, servicing, maintenance and repairs, procurement of genuine spare parts, refurbishment solutions, training, inspections, safety and compliance. This all ensures that your investment in vertical access systems is protected, that they continue to serve you as they are designed to, and that providing a safe environment is taken care of under the watchful eye of industry experts.

For all of your service, parts and training enquiries for your vertical access system, please contact us.

End to end service solutions tailored to your needs

End to end service solutions tailored to your needs

The package of service solutions that will meet the requirements of each customer and each vertical access system will always vary depending on their individual circumstances. For these reasons Alimak Service are able to provide a comprehensive range of service solutions which are tailored to each customer’s specific needs and concerns, taking into account the demands of their diverse environments.

Alimak Service offers the experience and knowledge of the leading brands in access solutions and a service support network covering 100 countries around the world. This means fast, efficient service wherever the system is located. Highly trained service technicians are strategically located across the globe and have the expertise to deliver excellent service on a wide range of access systems while being mindful and adaptable to local and individual concerns.

Whatever the specific uses of the vertical access system or demands of the location, there are some elements that don’t change. Safety is at the core of every service we provide along with the peace of mind that comes with knowing your equipment will be maintained to the highest industry standards.

Our expert Service team will guide you through the options available within the range of service maintenance packages and help you discover what tailored solution is most suitable for your equipment and your individual needs. This might be as basic as a standard service agreement based on the original equipment manufacturer’s preventative maintenance schedule. In order to take the opportunity to protect your investment in vertical access equipment, your requirements might extend to a comprehensive agreement designed to manage the equipment through the total lifecycle to minimise downtime and ensure every component of the access system is contributing to delivering the optimal performance it was designed for.

Within our broad range of service solutions, there are several types of services available which might form a key part of the solution that keeps your vertical access system performing reliably and safely. Regular preventative maintenance, for instance, ensures the ongoing health of your equipment before a larger problem occurs and helps extend the life span of the system for as long as possible. When an issue does need to be addressed, such as an unscheduled repair or replacement of worn or damaged components, Alimak Service offers specialist knowledge of structural, electrical, mechanical and hydraulic systems, along with a network of service centres to support work carried out in the field, and only use genuine spare parts which are warranted against failure. Alimak Service also offers easily accessible technical support for troubleshooting and diagnosis of faults. This can streamline the work carried out on site and reduce the time and inconvenience involved in assessing equipment in remote locations.

Beyond the details of your tailored package, all service maintenance packages from Alimak Service include numerous important features as standard. To mention a few, Alimak Service’s technicians are all trained by the manufacturers and where required, fully certified for working at height or in other specialist situations. All spare parts are 100% genuine and all maintenance and repair work is fully warranted. Our technicians always aim to fix any issues completely, first time, and keep downtime to an absolute minimum.

For all of your service, parts and training enquiries for your vertical access system, please contact us.

Why tailored training is vital to ensuring safety

Why tailored training is vital to ensuring safety

Certified and thorough training is paramount in ensuring the safety of vertical access systems. Although there are always new advances in safety equipment and technologically is constantly advancing towards minimising risks, the ultimate responsibility for maintaining a safe environment and ensuring safe operation of vertical access solutions comes down to a combination of well manufactured equipment, and building owners investing in the right operator training and an ongoing maintenance plan for their equipment.

For that reason, Alimak Service are proud to offer a wide range of certified, competence-based training programs to provide for the safe operation, maintenance and installation of equipment across a number of highly-regarded brands and manufacturers. Our training syllabus encompasses courses in four key areas: personal safety training, operator training, technical training and installation training.

We see training as more than a service but instead as part of our responsibility as a prominent leader in the vertical access industry and as part of our commitment to promoting the highest standards of safety. To these ends, we work closely with several leading safety and industry organisations in order to be well-informed of the regulatory and legislative landscape and ensure the training we deliver meets or exceeds the requirements.

The delivery of this important training takes a varied and flexible approach. Classroom-based learning is available at our dedicated service centres, while state of the art e-learning makes training accessible anywhere in the world at any time, which is a valuable asset in terms of delivering essential support to people in remote locations. In addition to the classroom and e-learning options, some training courses can be conducted on-site. Beyond the training course itself, Alimak Service also offers additional support for customers to take control and develop their own training pathway as well as keeping records of completed training and providing updates when refreshers and re-certification is required.

On top of our regular training courses, our training managers can also work with customers to develop bespoke training which is tailored to the needs of your people, organisation and equipment, with localised material designed to ensure compliance with the specific legislative and regulatory requirements of the area involved.

Bearing in mind advances in vertical access equipment and changes to legislation and regulations around the world, the landscape is constantly shifting and we are committed to ensuring that our training reflects this to keep your people safe. Alimak Service are active in promoting and adopting the best working practices currently available in the industry and reviewing our training content to reflect this.

For all of your service, parts and training enquiries for your vertical access system, please contact us.

How refurbishment solutions can extend the life of your vertical access system

How refurbishment solutions can extend the life of your vertical access system

Vertical access systems from the most well regarded, high-quality manufacturers are always designed and engineered as a long term investment in the care of your building. That being said, the march of time affects us all, even machines, and any system will begin to show signs of age after many years of service. Regular maintenance is therefore vital and at times, refurbishment solutions are necessary and can also offer a range of benefits.

As an alternative to getting by with an aging vertical access system which is no longer considered fit for purpose, a refurbishment of your system can provide many of the enhancements and advances that have improved performance and transformed the industry over the years. Due to age, increased downtime, lack of functionality or specific damage, it sometimes becomes necessary to upgrade existing access equipment with the benefit of the most recent technological advances. Older systems can also become a financial burden as it costs more to keep them running each year. Without incurring the considerable expense involved in installing an entirely new system, refurbishment by industry experts such as Alimak Service can extend the operational life of the existing equipment and therefore maximise the value of your initial investment in vertical access systems.

Alimak Service’s refurbishment solutions always includes a full inspection and evaluation report of the equipment, a detailed proposal which allows you to make an informed decision on the cost effectiveness of the refurbishment. Work is then undertaken by highly skilled technicians, fully warranted and up to the latest industry standards. The use of genuine spare parts ensures the quality and longevity of the refurbished vertical access solution.

Depending on the details of the project, a refurbishment solution might be relatively limited in scope and come under the banner of Product Upgrades. This kind of refurbishment project is focussed on a limited number of specific key components. In instances where bespoke or aging components have become obsolete and outdated, or can no longer be viably repaired, carrying out upgrades to introduce modern components can improve the performance or functionality of the system as a whole. Again, this can be a way to extend the operational life of the existing vertical access system. A well-connected industry expert Alimak are able to provide upgrade-based solutions for components of electrical, control, mechanical and hydraulic systems.

Alternatively, a more comprehensive refurbishment solution may be required for systems where the issues run deeper than a limited number of particular components. A complete refurbishment can extend the operational life of your equipment with a broader complete or partial overhaul of the structural, mechanical, hydraulic and safety systems. Again, Alimak Service are ideally placed to deliver this kind of refurbishment solution, providing service centres with dedicated technicians and resources for managing the complete refurbishment process from initial evaluation through to the final installation and re-certification. High complexity and major refurbishments also utilise the state-of-the-art manufacturing facilities in one of 12 Alimak product factories.

Refurbishment is often an attractive and cost-effective option for many vertical access systems which, for a variety of reasons, could be performing better. For that reason, Alimak Service can provide on-going assessment of your equipment as part of a comprehensive service package. This helps to budget for future work and to plan ahead for when refurbishment may become the right move for you.

Contact us to discuss a refurbished solution with one of our experienced vertical access specialists.