Alimak Service provide comprehensive after-sales product support for Alimak construction hoists

Alimak Service provide comprehensive after-sales product support for Alimak construction hoists

For over 70 years, Alimak have produced industry leading vertical access products engineered to serve the construction industry. Investing in cutting edge technologies Alimak’s mission is to drive productive and sustainable operations on construction sites around the world. Famous for their durability and reliability, Alimak construction hoists have become an essential in the construction industry for fast vertical access across a range of construction applications. Alimak Service offer service and maintenance packages, as well as upgrades, repairs and training courses on Alimak construction, hoists to maximise product uptime and optimise efficient operations on construction sites.

Providing a range of service solutions, Alimak Service aim to preserve the performance of your Alimak construction hoist and ensure safe operations throughout the lifecycle of the product. Services may be requested on a pay-as-you-go basis and repair work can be provided at any time. Maintenance and servicing can also be undertaken regularly through a range of packages designed to meet the requirements of construction hoists. These more standard arrangements work to Alimak’s servicing and maintenance schedules. Owners also have the option to upgrade to a comprehensive servicing package so that preventative maintenance may be undertaken to reduce the risk of any costly unscheduled or unnecessary downtime. All work is carried out by specialist Alimak Service technicians trained to work at heights so you know you’re in good hands.

What’s more, Alimak Service only use genuine spare parts sourced from 12 factories around the world for quality repairs, maintenance and upgrades that work the first time. These spare construction hoist parts are manufactured to Alimak’s standards to restore the performance of your equipment without compromising on safety or quality. Those seeking construction hoist parts enjoy fast dispatch times from one of 100 service centres around the world as part of Alimak Service’s aim to minimise any unnecessary downtime.

Alimak Service aim to ensure the safe and compliant operation of Alimak equipment on all construction and industrial projects. With courses on safety, operator training, technical and installation training available both in the classroom and as e-learning programmes, Alimak Service training courses are available for to those working in even the most remote locations. Training solutions can also be tailored to meet the specific needs of your business, Technical training and Control System Operation training are specifically advised for the owners of construction hoists to ensure the safe operation of the hoist within the construction site environment. Working closely with key safety institutions within the industry, Alimak Service deliver quality training content created to be compliant and get customers up to speed with legal frameworks and regulations.

Alimak Service are the leading provider of customer support for Alimak construction hoists across the industry. Get in touch with our team for more information on how our products and services can maintain the efficiency of your construction hoist.

Alimak Service foster optimal productivity for industrial elevators

Alimak Service foster optimal productivity for industrial elevators

Operating as a leader in the vertical access industry for over 70 years, Alimak’s proud history includes a track record for reliable products, designed for safety and engineered for high-functionality and productivity enhancement in even the most demanding environments. The Alimak industrial elevator utilises Alimak’s pioneering technology across a range of industrial applications including ports and shipyards, mines, plants and warehouses. Alimak Service offer service programs for maintenance, upgrades, training and spare parts.

Alimak’s industrial elevators are often used to transport passengers and materials to various vertical levels of access around industrial sites. Essential to a range of industrial operations, it is vital for an industrial elevator to be maintained throughout its lifecycle for a consistently high performance and to reduce the risk of unnecessary downtime. Owners and operators of Alimak industrial elevators often sign up for a service or maintenance plan to facilitate uptime in their machinery, reduce the costs of operations and prolong the product lifecycle.

The Service Maintenance packages offered by Alimak Service provide tailored after-sales support programmes. From servicing and preventative maintenance solutions to total lifecycle care, Alimak Service’s Service Maintenance packages are designed for flexibility with a pay as you go model available depending on the level of support required. Downtime for Alimak industrial elevators is minimised through the use of fully trained specialist technicians, genuine spare Alimak parts and scheduled servicing.

The safety of those operating Alimak equipment is a priority in all Alimak Service operations. Alimak Service offer comprehensive training programmes to ensure the safe and compliant use of Alimak industrial elevators. Working with key organisations within the industry renowned for safety, Alimak Service training courses include safety, operator, installation and technical training. Elevator Technical Training and Control System Operation courses are specifically curated to aid the competent and safe use of industrial elevators and keep staff compliant with local and industry regulations.

Alimak Service exclusively use of genuine Alimak parts in all maintenance, upgrade and repair operations. Sourced from 12 product factories, Alimak Service use genuine spare parts for high-quality maintenance that restores performance and prolongs the operating life of machinery. Alimak Service provide spare parts for the range of Alimak industrial elevators.

Get in touch with the Alimak Service team to discuss servicing, maintenance and training solutions for your Alimak industrial elevator.


Service agreements provide value and flexibility in managing industrial rack and pinion elevators

Service agreements provide value and flexibility in managing industrial rack and pinion elevators

Alimak industrial rack and pinion elevators provide vertical access solutions to thousands of industrial plants around the world and form an essential part of the plant infrastructure, allowing people and materials access to sections of the plant for maintenance and monitoring, putting a high priority on the need for the elevators to operate without fail when called upon to avoid costly downtime and closures. Given the need for 100% uptime of the industrial elevators it is essential that the units are properly maintained to avoid unnecessary downtime.

Alimak industrial elevators are usually found on large scale plants and form just one part of the production process, with plant operators and maintenance teams often responsible for hundreds of pieces of equipment, all requiring some form of regular maintenance and inspection. It is for this reason, many Alimak industrial elevator owners and operators choose to operate their Alimak equipment on a maintenance or service agreement provided by Alimak Service to guarantee the uptime coming from the installed units, to help reduce the operating costs and budget for maintenance over the life cycle of the equipment.

In the USA coal and gas fuelled power plants provide a significant proportion of the country’s energy needs and as such, production and refinery facilities are usually on a large scale with sites operating a multiple number of rack and pinion elevators. The Alimak Service team in the USA have recently helped a number of energy producers streamline their service requirement by providing a tailored service solution based on their specific needs, resulting in service programmes that delivers across a broad scope of work to meet individual site challenges.

In the state of Ohio, Alimak Service has secured a long-term service agreement for 20 industrial elevators ranging from early Alimak Scando and Champion elevators to the latest Alimak SE industrial elevators at the Cardinal Power Plant operated by Buckeye Power Inc. As one of the largest coal plants in the USA producing 1.8 gigawatts of power, the 20 installed industrial elevators provides crucial access to the plant’s infrastructure. Alimak and Alimak Service has maintained a relationship with the site for a number of years and the latest service agreement fulfils the needs of Buckeye Power Inc, which was to control maintenance costs, maximise uptime and include outage support.

Buckeye Power Inc is not the only energy producer to rely on the support that comes from a service agreement from Alimak Service. Duke Energy Corporation have also recently agreed a multi-site long-term service agreement for 93 rack and pinion elevators located across seven South Eastern states. Alimak Service had not previously provided service maintenance for Duke Energy Corporation as the units were being maintained by in-house and third-party providers. In demonstrating the added value that comes from having service provided by the OEM, Duke Energy were confident to move maintenance of all the rack and pinion elevators to one provider, Alimak Service, streamlining the maintenance operation and ensuing the equipment is maintained to OEM standards.

A service agreement from Alimak Service helps to keep equipment safe and compliant, in optimum condition, maximum performance and helps to control costs and help budget for the life cycle of the equipment. It is recognised that the owners and operators of equipment who have equipment on a long-term service agreement or maintenance contract note an overall better product experience through its life cycle with fewer unexpected surprises. It is also a common misconception that service maintenance from the OEM is expensive – on the contrary, the hidden value from an OEM service agreement often out weights the sometimes ‘cheaper’ alternative.

To learn more about service agreements and maintenance contracts get in touch with the Alimak Service team.

The importance of maximising the value of your maintenance budget for Alimak vertical access equipment

The importance of maximising the value of your maintenance budget for Alimak vertical access equipment

In choosing to operate and install Alimak industrial elevators and construction hoists you and your business have taken the decision to invest in some of the best quality vertical access equipment available in the market; with a proven track record for quality, reliability and safety. The equipment is designed to withstand many years of use, however, to get the most out of your equipment it is recommended that a proper maintenance regime is followed. Ensuring that the equipment is properly maintained will reduce downtime by avoiding unscheduled repairs as a result of a lack of regular maintenance and will subsequently increase performance and productivity.

As year-end approaches, many organisations are preparing or are underway with 2020 budget planning and are making provision for the purchase of new capital equipment as well as maintenance costs. For the equipment that you already operate, now is the best time to evaluate if you are getting the most out of your maintenance budget and you will be pleased to learn the experts, Alimak Service are on hand to help should you need any advice on how to reduce costs, maximise uptime and increase safety.

Alimak Service offers a comprehensive range of products and services to support the owners and operators of Alimak industrial elevators and construction hoists over the entire lifecycle of the equipment. As the official service organisation of the Alimak Group company, Alimak Service have the highest standards of workmanship and product knowledge in the industry. With our support, customers increase product uptime and optimise performance to help provide an exceptional end-user experience; something that is sometimes missing from equipment that is poorly maintained.

What is more, with Alimak Service it possible to achieve these high levels of product uptime and safety whilst at the same time maximising the value coming from your maintenance budget, by benefiting from a range of service agreements tailored to your specific requirements. Service agreements offer great value for your maintenance budget and can be packaged together with a range of other products and services from Alimak Service to provide a full lifecycle solution. The full range of products and services available are:

Service Agreements – a range of contracts available from scheduled maintenance to more comprehensive agreements including on-site services and service level agreements

Genuine Spare Parts – designed to maximise machine performance with excellent ‘off the shelf’ availability and a 12-month warranty as standard

Refurbishment – from control upgrades through to overhaul of major components and complete rebuild using only genuine parts and a 12-month warranty as standard

Training – training to support the safe operation, maintenance and installation of Alimak equipment

Inspections – routine inspection programmes to ensure equipment is kept safe and compliant

Remote Monitoring – real-time performance and maintenance data using the A3 system

With service centres strategically placed around the world, you are never far away from accessing support from Alimak Service. Our technicians are factory trained to the latest standards and operate across diverse customer segments within the industrial and construction sectors. The service concept offered by Alimak Service allows our customers to focus on using the product rather than worry about how to maintain it, so when it comes to deciding how to utilise your maintenance budget for 2020 you may wish to consult with Alimak Service to see how you can benefit like many of our existing customers.

For more information about our products and services or to discuss how Alimak Service can help you maximise the value coming from your maintenance budget please contact us here.

Choosing The Right Building Maintenance Unit Service Partner

Choosing The Right Building Maintenance Unit Service Partner

High-quality equipment should always be manufactured to last, however to ensure the lifecycle of your investment is maximised, it’s important to select the right service provider for maintenance, training and genuine spare parts.

Neglecting sufficient maintenance for your building maintenance system can result in downtime, loss of rental yield and even unforeseen expenses to refurbish or replace equipment before its due. More importantly insufficient maintenance can result in building owners and facility managers inadvertently putting the safety of operators, residents and the general public at risk.

Choosing the optimal service supplier with proven experience and support mitigates again these risks ensuring the responsibilities to safeguard the operators and the public are met. An experienced and well trusted service provider will also ensure your building maintenance unit experiences optimum performance and efficiency over its lifetime.

Alimak Service is the dedicated service organisation for the leading façade access equipment brands CoxGomyl and Manntech. Through Alimak Service, customers can access a full range of products and services, designed to offer a ‘one stop shop’ solution that makes it easy for customers to manage their assets in a cost-effective manner, this includes; a full range of service maintenance packages, genuine replacement parts, inspections and training. Alimak Service can count many of the world’s tallest and most prestigious buildings as clients and are proud to offer the widest choice of service maintenance packages available on the market today, with a reputation for quality and customer excellence that is unparalleled in the façade access industry.

With the largest number of service technicians and service support centres in the façade access industry, Alimak Service are strategically located close to the world’s major cities and can respond and mobilise quickly to unscheduled downtime. The range of clients and scope of work undertaken by Alimak Service is testament to the fact it is the forerunner in after sales product and customer support for CoxGomyl and Manntech BMUs. Alimak Service are also experienced in supporting clients with a mix of façade access equipment, providing customers  with a complete product and service solution.

Also offered is a range of refurbishment and control upgrade packages designed to modernise aging machines to extend the operational life of the equipment with a complete or partial overhaul of the structural, mechanical, hydraulic, electrical, control or safety systems. Our service centres have dedicated technicians and resources for managing the complete refurbishment process from the initial evaluation through to the final installation and re-certification. For high complexity and major refurbishments, Alimak Service utilise the state-of-the-art manufacturing facilities in the CoxGomyl and Manntech product factories located in Europe.

If you are a building owner, facility manager or façade access consultant operating CoxGomyl and Manntech Building Maintenance Units, Alimak Service are available to help you manage your assets over the complete lifecycle of the equipment. Click here to contact your local Alimak Service team for more information.

Alimak Service offers unique end to end customer solution for iconic Hong Kong high-rise

Alimak Service offers unique end to end customer solution for iconic Hong Kong high-rise

Constructed in 1994 the Bank of China tower is one of the most recognisable skyscrapers in Central, Hong Kong. At 367m high, the Bank of China tower is equipped with 19 high complexity CoxGomyl BMUs that provide access to the buildings stunning façade. The BMU’s are cleverly concealed behind the building’s façade, protecting them from seasonal weather hazards, such as tropical cyclones and preserving the architectural beauty of the building.

Alimak Service work alongside the buildings facilities management and have a permanent on-site team for the maintenance and operation of all BMUs to undertake all façade works, including glass cleaning, façade maintenance and replacement, to installing seasonal LED lighting for which Hong Kong is world renowned and the building takes centre stage. The team also undertake operator training for other contractors needing to utilise the BMU’s.

Using Alimak Service allows the facilities management to ensure maximum productivity of the BMU’s and reduce operating costs for the client, whilst ensuring the equipment is maintained in the best possible condition to maximise life cycle. Furthermore, because the façade access is managed by Alimak Service, maintenance can be planned around cleaning, resulting in combined efficiencies and a reduced number of contractors on-site.

Alimak Service are the official OEM service provider for CoxGomyl as part of the Alimak Group, and have a dedicated office in Quarry Bay, Hong Kong Island as part of the Alimak Service commitment to being close to our customers. Alimak Service provide service to a high concentration of CoxGomyl BMUs units in Hong Kong, including the iconic Hong Kong Convention and Exhibition Centre. In addition to regular maintenance and inspection, Alimak Service offer refurbishments and control upgrades, genuine replacement parts and training, such as operator and duty holder training.

Providing service for Scandinavia’s tallest tower

Providing service for Scandinavia’s tallest tower

A new development for Gothenburg, Sweden is living metropolis, Karlastaden. Consisting of eight blocks and one pavilion, Karlastaden aims to create a mixed city, combining residences bringing 2000 apartments to the area, accommodation, shops and offices. A place where people can live, play and work.

One of the eight blocks will be Karlatornet which upon completion, will be the tallest building in Scandinavia standing at 245 metres and 73 floors. Skidmore, Owings and Merrill, the architects of Karlatornet, are also behind under some of the world’s tallest buildings such as the Burj Khalifa and One World Trade Centre.

Alimak Service have been appointed to install five Alimak construction hoists and a common tower for Karlatornet, one of which is an Alimak Mammoth with a payload of up to 5,500 kilograms. This is the first time both an Alimak Mammoth and common tower will be used in Sweden. Installation will start during summer 2019 and is scheduled for completion during winter 2021/2022.

The hoists will serve as a critical part of the logistic flow throughout the complete building, serving all floors with large material via the Alimak Mammoth and utilising the high-speed hoists to give quick and easy access for personnel.

The Alimak Service team has worked in collaboration with the Alimak construction sales team to offer a complete end-to-end customer solution in providing the hoists, installation, service support and complete project management. With a commitment to providing the highest levels of product uptime and safety, the Karlatornet project demonstrates Alimak Service’s capability to support the world’s largest construction projects.

This depth of expertise combined with broad reach allows Alimak Service to deliver a wide range of service solutions specially tailored to the needs and requirements of each customer, with Karaltornet being no exception. For all of your service, parts and training enquiries for your vertical access system, please contact us.

Choosing the right maintenance provider for your access equipment

Choosing the right maintenance provider for your access equipment

We naturally expect that well-made, high-quality equipment is designed and built to last, but if you don’t choose the right service provider to provide maintenance, the lifecycle of your investment could be reduced.

For building owners and managers, a lack of sufficient maintenance to access systems can mean inconvenient downtime, loss of rental yield, the unforeseen expenses of having to  refurbish or replace equipment which has not been sufficiently maintained and, most importantly, risk the personal safety of operators, residents and the general public.

Choosing the right service provider for your needs, by selecting a supplier with a combination of expertise and excellent customer service and provisioning of high quality parts, can offer peace of mind regarding your responsibilities for guarding the safety of the operators and the public. The right service provider can also help ensure that your valuable access equipment continues to perform at optimum levels over the entire life of the system.

Alimak Service is a dedicated service organisation formed by a union between the leading brands in vertical access solutions: Alimak, CoxGomyl, Manntech and Avanti. In addition, Alimak Service also provides service solutions for vertical access equipment from the brands Alimak Hek, Heis-Tek, Hek and Champion. This brings together the years of experience, knowledge and expertise from all of the biggest names in the industry, as well as delivering the finest customer support to all of our customers in locations across the globe.

The Alimak Group of companies has over 67,000 elevators, hoists, platforms, service lifts and building maintenance units installed around the world. As the global service support organisation of the Alimak Group, Alimak Service offers a global presence encompassing a network of technicians along with service centres and carefully selected authorised distributors in over 100 countries; Alimak Service is ideally positioned to provide customers with service when and where it is needed.

This depth of expertise combined with broad reach allows Ailimak Service to deliver a wide range of service solutions specially tailored to the needs and requirements of each customer. Service options include asset management, servicing, maintenance and repairs, procurement of genuine spare parts, refurbishment solutions, training, inspections, safety and compliance. This all ensures that your investment in vertical access systems is protected, that they continue to serve you as they are designed to, and that providing a safe environment is taken care of under the watchful eye of industry experts.

For all of your service, parts and training enquiries for your vertical access system, please contact us.

End to end service solutions tailored to your needs

End to end service solutions tailored to your needs

The package of service solutions that will meet the requirements of each customer and each vertical access system will always vary depending on their individual circumstances. For these reasons Alimak Service are able to provide a comprehensive range of service solutions which are tailored to each customer’s specific needs and concerns, taking into account the demands of their diverse environments.

Alimak Service offers the experience and knowledge of the leading brands in access solutions and a service support network covering 100 countries around the world. This means fast, efficient service wherever the system is located. Highly trained service technicians are strategically located across the globe and have the expertise to deliver excellent service on a wide range of access systems while being mindful and adaptable to local and individual concerns.

Whatever the specific uses of the vertical access system or demands of the location, there are some elements that don’t change. Safety is at the core of every service we provide along with the peace of mind that comes with knowing your equipment will be maintained to the highest industry standards.

Our expert Service team will guide you through the options available within the range of service maintenance packages and help you discover what tailored solution is most suitable for your equipment and your individual needs. This might be as basic as a standard service agreement based on the original equipment manufacturer’s preventative maintenance schedule. In order to take the opportunity to protect your investment in vertical access equipment, your requirements might extend to a comprehensive agreement designed to manage the equipment through the total lifecycle to minimise downtime and ensure every component of the access system is contributing to delivering the optimal performance it was designed for.

Within our broad range of service solutions, there are several types of services available which might form a key part of the solution that keeps your vertical access system performing reliably and safely. Regular preventative maintenance, for instance, ensures the ongoing health of your equipment before a larger problem occurs and helps extend the life span of the system for as long as possible. When an issue does need to be addressed, such as an unscheduled repair or replacement of worn or damaged components, Alimak Service offers specialist knowledge of structural, electrical, mechanical and hydraulic systems, along with a network of service centres to support work carried out in the field, and only use genuine spare parts which are warranted against failure. Alimak Service also offers easily accessible technical support for troubleshooting and diagnosis of faults. This can streamline the work carried out on site and reduce the time and inconvenience involved in assessing equipment in remote locations.

Beyond the details of your tailored package, all service maintenance packages from Alimak Service include numerous important features as standard. To mention a few, Alimak Service’s technicians are all trained by the manufacturers and where required, fully certified for working at height or in other specialist situations. All spare parts are 100% genuine and all maintenance and repair work is fully warranted. Our technicians always aim to fix any issues completely, first time, and keep downtime to an absolute minimum.

For all of your service, parts and training enquiries for your vertical access system, please contact us.