Alimak Service delivers complete service and support solutions around the world for owners of vertical access equipment. Offering a range of service and maintenance programs, repairs, inspections genuine spare parts, training and refurbishments, Alimak Service draws on a global support network to add customer value through operator safety and greater product uptime.
The refurbishment solutions available from Alimak Service extend the operational life of vertical access equipment by optimising safety features and restoring performance. Refurbishments increase uptime for vertical access equipment as well as enhancing efficiency and productivity and reducing the risk of unscheduled downtime. Refurbishments can include either a partial or complete overhaul of safety, hydraulic, mechanical and structural systems to upgrade features. It can be necessary to refurbish equipment to optimise its performance and improve the safety of operations. Candidates for refurbishments include vertical access equipment that has been subjected to continual use over long periods of time and equipment that has regularly been exposed to harsh or corrosive environments over its lifetime.
Refurbishment operations can focus on one or many components of vertical access equipment to restore its overall performance. Highly-trained Alimak Service technicians always conduct a full evaluation and provide a report on the status of equipment to determine the level of overhaul required. Refurbishments provide a cost-effective alternative to fully replacing equipment. Following an evaluation, Alimak Service technicians provide a detailed refurbishment proposal to enable customers to make a decision regarding the benefits of a refurbishment over a full replacement. All refurbishment works are carried out by specialist Alimak Service technicians and are fully warranted for 12 months.
There are a number of benefits associated with the refurbishment solutions available from Alimak Service:
Refurbishments extend the operational life of vertical access equipment, reducing the need for further repair work and lowering the total cost of ownership.
Refurbishment operations maximise equipment uptime and reduce the risk of costly unscheduled downtime allowing owners to enhance their efficiency and profitability.
Partial or complete overhauls are more cost-effective than purchasing replacement equipment.
Genuine spare parts are sourced and delivered quickly thanks to Alimak Service’s global support network.
Refurbishment works upgrade the componentry and features of vertical access equipment for up to date equipment that operates at peak performance.
Upgrades can also be carried out on equipment when a small number of components are worn beyond repair, outdated or obsolete. Upgrades can restore the performance and functionality of vertical access equipment and modernise safety features to increase the safety of operations for owners and operators.
Alimak Service only uses genuine spare parts when carrying out refurbishment and upgrade operations. As the chosen service provider for Alimak Group vertical access equipment, Alimak Service is in a unique position to source genuine spare parts to refurbish equipment without compromising on safety or quality.
Get in touch with the Alimak Service team to discuss the complete range of service and support solutions including refurbishments and upgrades.
The iconic Shanghai World Financial Center was named as the winner of the coveted 2018 CTBUH (Council on Tall Buildings and Urban Habitat) 10 Year Award which celebrates achievement in the continuing value and success of tall buildings over the long term. The award recognises the contributions of architects, developers and engineers, as well as the indispensable role played by the providers of building maintenance units. It is also vital to remember the importance of appropriate servicing, maintenance and training for any facade access system and the role this plays in ensuring that it continues to perform at optimum levels. Appropriate maintenance is indispensable in achieving safety and reliability and delivering the essential cleaning and maintenance tasks for the best possible upkeep of the building over a period of decades.
In order to achieve this aim, Alimak Service has continued a close relationship with Shanghai World Financial Center since the completion of the construction project in 2008, providing a comprehensive range of services which have played a significant role in the building’s global recognition as a leading example of sustained excellence.
In this instance, CoxGomyl, part of Alimak Group, developed a complex building maintenance solution to meet the challenging requirements of Shanghai World Financial Center. Among the key issues was the sheer scale of the building at 492 metres in height, the irregular form including curved and sloping facade surfaces, and the requirement that the building maintenance units should deliver comprehensive facade access without negatively impacting the architectural vision of this landmark tower. The complete building access system encompassing 20 BMUs achieves 100% coverage while also providing the functionality of retracting itself within the building to be concealed from view in their parked positions.
It is clear that a precision engineered system of highly specialised machines such as this will also require expert servicing and maintenance provisions in order to protect the investment and keep the building in pristine condition. The comprehensive suite of services provided by Alimak Service includes two dedicated teams of highly qualified experts based on-site. This allows us to deliver continuing oversight of the whole building access system, involving regular maintenance checks on each BMU at least once a month. The Alimak Service team also manage an on-site storage facility to stock commonly used, genuine spare parts from the original equipment manufacturers. Not only does this make for quick, convenient access to necessary replacement parts but the electronic inventory system also provides the building owners with detailed reports for each part stored and used, assisting with their annual reporting and budget management. Beyond maintenance tasks, the dedicated on-site team also provide daily operation of the BMU systems by our own highly experienced staff. This includes essential functions such as extensive cleaning of all facade surfaces and LED features. Regular training for the operators is organised on a monthly basis to encourage optimum standards of safety. Regular emergency rescue drills also ensure the highest standards of emergency management responses. These are also attended by key building stakeholders to provide peace of mind for all parties and increase collaborative working.
The tailored long-term maintenance program ensures absolute stability and continuity for the operation for all building maintenance units, minimising downtime and maximising safety standards. Our expert team provides the best product-specific knowledge of the highly complex building access system and immediate access to genuine spare parts of the highest quality.
Alimak are unrivalled world leaders with experience of developing high-value, precision-engineered vertical access solutions for the toughest working environments all over the world. With a history stretching back more than 70 years, customers in industries from construction, mining and metal processing to power, shipping and warehouses rely on Alimak’s robust construction hoists and industrial elevator products to get the job done safely and efficiently. Your relationship with Alimak Group, however, doesn’t end with installation.
Alimak Service can offer a uniquely attractive range of services through a combination of expert Alimak product knowledge and experience, access to genuine spare parts and a network of service centres and partners in over 100 worldwide locations. This allows owners and users of Alimak vertical access equipment to protect their investment and the safety of their people over the long term, keeping a system of construction hoists or an industrial elevator performing to the highest possible level over the entire lifecycle.
Our customisable service solutions are designed to achieve these aims for a wide range of customers operating in diverse environments with varying needs. Our expert team can consult with you on your specific requirements and guide you through the options that best suit you. We can provide flexible maintenance arrangements on a pay as needed structure, basic service packages which satisfy Alimak’s OEM maintenance schedule or more comprehensive maintenance and asset management agreements. All of our work is fully warranted and carried out by highly trained technicians using only genuine replacement parts to ensure the ongoing performance and safety of all Alimak products. We also provide easy, convenient and cost-effective exchange programmes for key components such as the celebrated Alimak safety device found on your Alimak industrial elevator or construction hoists.
Alimak owners and users can also benefit from the expertise and experience of the Alimak Service team in other areas. Our safety inspection and compliance services can provide peace of mind in the continued health of your vertical access equipment and the confidence to continue working knowing you have met the requirements of all relevant regulations. Our expertise is also shared through a wide range of training opportunities from personal safety to operator and technical training delivered both in the classroom and online to suit your needs. Alimak Service training empowers customers to establish their own learning pathways with records of completed units, updates, and any necessary re-certification.
Whatever the nature of your business, Alimak Service can help you to achieve the maximum productivity from your team and your vertical access equipment.
Utilising a global support network, Alimak Service provides customer and product support solutions to owners and operators of Alimak Group products around the world. Offering comprehensive support services including service and maintenance packages, product training, genuine spare parts and refurbishment solutions, Alimak Service’s mission is to add greater customer value through optimal product uptime. The safe and competent use of vertical access equipment is of high importance. As such Alimak Service provides training programs for operators and owners across the range of Manntech, CoxGomyl, Alimak and Avanti products.
Delivered in both e-learning and in-classroom formats, Alimak Service offers high-quality, in-depth training to aid owners and operators of Alimak Group products in remaining compliant with legislative framework. Alimak Service works with leading industry and safety organisations to build training programs that promote the best working practices for those in the vertical access industry.
With customers in some of the world’s most remote locations, Alimak Service recognises the accessibility issues presented by traditional in-classroom training methods. To facilitate the provision of essential support to customers across their global network, Alimak Service offers state of the art e-learning courses that are accessible at any time from anywhere in the world. Customers can keep up to date with training, remain compliant with legislation and take refresher courses via an online portal where records of completed training and courses that are still required are held.
Alimak Service provides comprehensive training for customers across Alimak Group with topics including personal safety training, operator training, technical training and installation training. Each certificate and course is tailored to meet specific industry requirements and support the safe and competent use of vertical access equipment.
Alimak Service provides a range of training for the operation of various Alimak products including industrial elevators, construction hoists, mast climbing work platforms and transport platforms. Online training courses are designed to assist users in operating Alimak industrial elevators and construction hoists more safely and efficiently.
Manntech & CoxGomyl
Alimak Service offers training courses for operators of building maintenance units designed to promote safe operations and keep users up to date with industry framework and obligations.
These courses cover the safe operation of a building maintenance unit and provide in-depth information on all of the relevant documentation. Those taking the course are also provided with an overview of the main components of a building maintenance unit and the applicable local regulations they must adhere to. This interactive course should be taken before operating a building maintenance unit.
A wide range of interactive Avanti training courses are available online. Operator training courses are available online for the following service lift models:
Avanti Pegasus L/XL
Avanti Shark L/ L02/ US
Avanti Dolphin & Beluga
Avanti L/XL SWP
These courses cover the key functions and components of an Avanti Service lift and provide guidelines on emergency and evacuation procedures. Operators will learn how to conduct a daily inspection of the lift and how to operate the lift safely in relation to each model’s specific components. Participants who enrol in Avanti training courses will receive a certificate immediately upon successful completion.
Alimak Service training courses are provided online for convenience and ease of access, with new courses in development to support the safe operation of vertical access equipment and add customer value. To learn more or find courses specific to your industry and equipment, visit our Training page to make an enquiry or contact email@example.com.
Alimak Service are dedicated to delivering the best possible range of maintenance and upkeep packages across all Alimak Group brands with the aim of keeping your vertical access systems performing reliably, efficiently and, above all, safely. As part of our commitment to our customers, the unique Alimak Service exchange programme for the vital safety device component installed on all Alimak construction hoists and elevators is specially designed to ensure continued safety standards and optimum performance within a cost effective and stress-free package.
Safety is always the paramount concern for any construction hoists or hard working industrial elevator. Any equipment involved in working at height naturally presents a significant safety issue which needs to be appropriately and consistently managed in order to minimise potential harm. For tough environments where constructions hoists, an offshore elevator or industrial elevator are a key piece of infrastructure, the challenging conditions your vertical access equipment is exposed to can also be cause for additional safety concerns. This is not to mention the loss of productivity and efficiency associated with increased or unexpected downtime.
The importance of the Alimak Safety Device is hard to overstate in that it automatically engages when the rated speed of the car is exceeded to bring the unit to a controlled stop and cut off power to the motor drive. So that safety is protected against issues such as environmental damage or misuse causing wear and tear, the all-important safety device is housed in a concealed unit and should be replaced every four years or before the date stamped on the device plate.
The Alimak Safety Device Exchange Programme provides an easy and hassle free solution with a lifetime warranty on this most vital component for all Alimak construction hoists and industrial elevator products. Alimak Service are unrivalled as specialist experts on Alimak Group products, with our expertise and resources allowing us to offer a uniquely attractive alternative to non-exchangeable units. Since the 1960s, over 60,000 exchange units have been remanufactured to the highest standards using only genuine spare parts. Not only are Alimak genuine spare parts used in every safety device exchange, but every unit is remanufactured and updated using the latest modern parts and components to help you benefit from the latest innovations and developments without the cost of total replacement. Following extensive testing, replacement safety devices are certified and shipped throughout our network of service centres around the globe to ensure the best possible availability and convenience.
Contact us to find out more about the benefits of the safety device exchange programme and how the wider range of Alimak Service packages can help you to maximise the safety and productivity of your vertical access systems for peace of mind on your investment and the wellbeing of your people.
For over 70 years, Alimak have produced industry leading vertical access products engineered to serve the construction industry. Investing in cutting edge technologies Alimak’s mission is to drive productive and sustainable operations on construction sites around the world. Famous for their durability and reliability, Alimak construction hoists have become an essential in the construction industry for fast vertical access across a range of construction applications. Alimak Service offer service and maintenance packages, as well as upgrades, repairs and training courses on Alimak construction, hoists to maximise product uptime and optimise efficient operations on construction sites.
Providing a range of service solutions, Alimak Service aim to preserve the performance of your Alimak construction hoist and ensure safe operations throughout the lifecycle of the product. Services may be requested on a pay-as-you-go basis and repair work can be provided at any time. Maintenance and servicing can also be undertaken regularly through a range of packages designed to meet the requirements of construction hoists. These more standard arrangements work to Alimak’s servicing and maintenance schedules. Owners also have the option to upgrade to a comprehensive servicing package so that preventative maintenance may be undertaken to reduce the risk of any costly unscheduled or unnecessary downtime. All work is carried out by specialist Alimak Service technicians trained to work at heights so you know you’re in good hands.
What’s more, Alimak Service only use genuine spare parts sourced from 12 factories around the world for quality repairs, maintenance and upgrades that work the first time. These spare construction hoist parts are manufactured to Alimak’s standards to restore the performance of your equipment without compromising on safety or quality. Those seeking construction hoist parts enjoy fast dispatch times from one of 100 service centres around the world as part of Alimak Service’s aim to minimise any unnecessary downtime.
Alimak Service aim to ensure the safe and compliant operation of Alimak equipment on all construction and industrial projects. With courses on safety, operator training, technical and installation training available both in the classroom and as e-learning programmes, Alimak Service training courses are available for to those working in even the most remote locations. Training solutions can also be tailored to meet the specific needs of your business, Technical training and Control System Operation training are specifically advised for the owners of construction hoists to ensure the safe operation of the hoist within the construction site environment. Working closely with key safety institutions within the industry, Alimak Service deliver quality training content created to be compliant and get customers up to speed with legal frameworks and regulations.
Alimak Service are the leading provider of customer support for Alimak construction hoists across the industry. Get in touch with our team for more information on how our products and services can maintain the efficiency of your construction hoist.
As the calendar year draws to a close, it’s a good time for any service provider to take a step back, reflect on what has happened in the year and review what can be improved the following year. For us at Alimak Service it is all about how we can evolve to continue to delight our customers; looking at market trends, new technologies and evaluating the demands coming from our industry segments to respond quickly to the needs of our clients. Considering this, let’s take a brief look at some of the key industry segments Alimak Service supports and what we have learnt in 2019:
Construction Hoists – construction and rental companies operating Alimak construction hoists view minimising downtime as their number one priority, given the hoists role within the logistic flow of the building moving people and materials through the construction site. Downtime is minimised by ensuring the equipment is maintained according to the operators manual, which includes the daily checks, and can be mitigated further by having the right people and materials on hand to respond quickly in the event of an unscheduled downtime event – this can often be minor and with appropriate training can be avoided altogether. Alimak Service has a lot of experience in both managing the service maintenance of Alimak construction hoists on major construction projects, such as Canary Wharf in London, and is also behind some of the biggest names in the rental business, providing technical assistance and fast delivery of spare parts. We also recognise well trained operators and persons responsible for maintenance important to reducing downtime instances.
Industrial Elevators – as an essential part of the plant infrastructure in oil and gas, mining and marine applications, downtime is also important, however, given that these units are permanently installed, in some cases for 30 years or more, total cost of ownership is the key consideration and is becoming increasingly important when we meet to discuss with clients. The ability to have a fixed cost for maintenance over a long term is important for plant managers to secure maintenance budgets. What is also important to the client is the option for a refurbishment or upgrade solution available in the future as industrial elevators can not easily be replaced as they are often built around and into the plant infrastructure. Alimak Service offer both long term service contracts and have a well-established refurbishment programme for industrial elevators offering the ability to manage the equipment over the total lifecycle.
Building Maintenance Units (BMUs) – like industrial elevators, BMUs are designed and built into the fabric of the building, on the roof and in some cases at various intervals of the building, so are a permanent fixture with a long lifespan. As a result, there is a requirement for facilities managers and building owners to control the cost of maintenance over a period and we see an increasing number of clients take advantage of our long-term service contracts to meet this need. Furthermore, we are expanding our capability to support major refurbishment, upgrade and modernisations of BMUs given many units around the world are coming to an age were components and systems need to be replaced because they are worn, superseded by new technology, obsolete or unviable to repair. Alimak Service has a dedicated team of factory engineers to support refurbishment projects from start to finish and have some exciting projects we are currently working on and will share in 2020 – watch this space! Another interesting trend is the increasing demand for enhancing the lifting functionality of the BMU, such as adding auxiliary hoists to bring up loads from the ground to the cradle.
Wind Turbine Service Lifts – wind is moving offshore and in a big way! In Europe alone there is an ambition to build the installed base of wind turbines offshore to produce 450GW of energy by 2050 which would meet 30% of the continents power demand, 85% of which will be installed in the North, Irish and Baltic Seas, making Western Europe a real hive of offshore activity. Exhibiting recently at Wind Europe Offshore in Copenhagen, Alimak Service had some great discussions with our clients about the future of offshore wind and how we will support them during this period of accelerated growth. Another area Alimak Service has recently expanded is the management of rectification programmes on behalf of wind farm operators to bring service lifts back to full utilisation were there has been a history of poor installation and/or maintenance of the service lift that has resulted in long term technical problems at the site.
Despite the geographical, technical and economic differences between the industry sectors in which we operate, we see that the vast majority of our customers appreciate our speed of response, expert knowledge and wide choice of services and products we offer; delivered with the same sense of urgency and integrity no matter where our customers are in the world. Alimak Service will be revealing a range of new digital tools, eLearning’s and service products in 2020 to help make life easier for our customers and become better connected with their products. We love to hear from our customers about our products and services, so don’t forget to follow us on social media or get in touch with us via our website. Finally, Alimak Service would like to send our wishes to our customers around the world during this festive period and we look forward to working with you in 2020!
Alimak industrial rack and pinion elevators provide vertical access solutions to thousands of industrial plants around the world and form an essential part of the plant infrastructure, allowing people and materials access to sections of the plant for maintenance and monitoring, putting a high priority on the need for the elevators to operate without fail when called upon to avoid costly downtime and closures. Given the need for 100% uptime of the industrial elevators it is essential that the units are properly maintained to avoid unnecessary downtime.
Alimak industrial elevators are usually found on large scale plants and form just one part of the production process, with plant operators and maintenance teams often responsible for hundreds of pieces of equipment, all requiring some form of regular maintenance and inspection. It is for this reason, many Alimak industrial elevator owners and operators choose to operate their Alimak equipment on a maintenance or service agreement provided by Alimak Service to guarantee the uptime coming from the installed units, to help reduce the operating costs and budget for maintenance over the life cycle of the equipment.
In the USA coal and gas fuelled power plants provide a significant proportion of the country’s energy needs and as such, production and refinery facilities are usually on a large scale with sites operating a multiple number of rack and pinion elevators. The Alimak Service team in the USA have recently helped a number of energy producers streamline their service requirement by providing a tailored service solution based on their specific needs, resulting in service programmes that delivers across a broad scope of work to meet individual site challenges.
In the state of Ohio, Alimak Service has secured a long-term service agreement for 20 industrial elevators ranging from early Alimak Scando and Champion elevators to the latest Alimak SE industrial elevators at the Cardinal Power Plant operated by Buckeye Power Inc. As one of the largest coal plants in the USA producing 1.8 gigawatts of power, the 20 installed industrial elevators provides crucial access to the plant’s infrastructure. Alimak and Alimak Service has maintained a relationship with the site for a number of years and the latest service agreement fulfils the needs of Buckeye Power Inc, which was to control maintenance costs, maximise uptime and include outage support.
Buckeye Power Inc is not the only energy producer to rely on the support that comes from a service agreement from Alimak Service. Duke Energy Corporation have also recently agreed a multi-site long-term service agreement for 93 rack and pinion elevators located across seven South Eastern states. Alimak Service had not previously provided service maintenance for Duke Energy Corporation as the units were being maintained by in-house and third-party providers. In demonstrating the added value that comes from having service provided by the OEM, Duke Energy were confident to move maintenance of all the rack and pinion elevators to one provider, Alimak Service, streamlining the maintenance operation and ensuing the equipment is maintained to OEM standards.
A service agreement from Alimak Service helps to keep equipment safe and compliant, in optimum condition, maximum performance and helps to control costs and help budget for the life cycle of the equipment. It is recognised that the owners and operators of equipment who have equipment on a long-term service agreement or maintenance contract note an overall better product experience through its life cycle with fewer unexpected surprises. It is also a common misconception that service maintenance from the OEM is expensive – on the contrary, the hidden value from an OEM service agreement often out weights the sometimes ‘cheaper’ alternative.
To learn more about service agreements and maintenance contracts get in touch with the Alimak Service team.
Avanti is a leader and pioneer in vertical access solutions for wind turbine towers and is dedicated to increasing safety whilst lowering the cost of energy production. Avanti service lifts, tower internals and climb assists products can be found in every corner of the globe, as Avanti equipment is selected by major OEMs and wind farm operators due to the quality and reliability of its products, service support and total cost of ownership over the total lifecycle of the equipment.
In 2016, Avanti became part of the Alimak Group, a global leader in vertical access solutions. Service support for Avanti products is provided by Alimak Service, the global service organisation of the Alimak Group of companies. Alimak Service was launched to the global wind industry at WindEnergy Hamburg in September 2018 to great applause. The coming together of two industry leading brands, Avanti and Alimak Service provides an unparalleled support package for the on-shore and off-shore wind sector.
Alimak Service is uniquely positioned to support its customers to manage their installed base of wind turbine tower internals, no matter where in the world they are located. Alimak Service has service centres in over 60 countries with highly trained and certified technicians able to mobilise to some of the hardest to reach locations around the world on land or sea – with an increasing percentage of wind turbines being sited off-shore Alimak Service is well positioned to be an important partner for the growing off-shore sector.
Through Alimak Service, customers can access a full range of products and services, designed to offer a ‘one stop shop’ solution that makes it easy for customers to manage their assets in a cost-effective manner. In addition to a full range of service maintenance packages, inspections, and genuine replacement parts, Alimak Service offers the most comprehensive service support programme in the industry:
Avanti One – a ‘one stop shop’ programme designed to take care of the complete tower internals from the base of the tower to the nacelle. Regular inspections, service and preventative maintenance of all the internal components, including service lifts, ladders, climb assist, guard rails, rest platforms, fire extinguishers, first aid kits and anchor points to name but some of the items included in the programme. The benefit is ‘one’ service provider to do all safety inspections requiring only ‘one’ periodic shutdown reducing downtime – Avanti ‘one’ is the perfect solution
Training – 6 Global Wind Organisation (GWO) certified training centres located close to major wind energy producing regions and web-based eLearning accessible anywhere at any time to support the on-going training of persons using Avanti products. A wide range of operator and safety courses are available and all training is logged and managed through a customer portal to make it easy to access training records and book new courses
Safety Runners – as an integral part of the fall protection system within the tower, Avanti safety runners require an annual inspection and service to ensure the fall protection system is in optimum working condition. To assist customers in managing their stocks of safety runners, Alimak Service provides a range of options to suit the customer to minimise down time, such as an exchange programme and testing centres located close to major wind markets
With a proven track record of service excellence within the vertical access industry, the Alimak Service organisation has at its core some of the most experienced service support technicians and After Sales professionals in the wind industry today – it is these people who provide the extra layer of service excellence that customers demand to ensure everyone working in the wind turbine tower remains safe, and that operational targets to keep the cost of producing energy low are met.
Avanti and Alimak Service is the ultimate combination – world class products and customer support. For more information on Alimak Service visit www.alimakservice.com or to make an enquiry about the products and services listed above contact your local service centre here.