The importance of properly trained personnel

The importance of properly trained personnel

Having correctly trained personnel is critical in ensuring the safe use of vertical access equipment. The owners of vertical access equipment have a duty of care to ensure that persons using, operating, installing or maintaining equipment are properly trained to carry out the required task. Having the correct training, in addition to the correct tools and PPE/PFPE goes a long way to avoid hazards and mitigate the risks associated with working at height. Deciding who needs to be trained and to what level can be challenging and sometimes not fully understood, especially as requirements will differ between one country or region to another and between the different types of vertical access equipment.

If your organisation is unsure about what training is required or need help with identifying gaps in current provision, then it is advisable to seek advice from a professional training organisation, who have the correct knowledge, experience and skills to identify the correct training requirement for the regulatory framework in which the equipment is being used and the specific needs for the different types of equipment users.

Ole Jenson, Global Training Manager for the Alimak Group recognises the importance of training and says “customer training is a very important area for the Alimak Group to ensure our users have the right competence level to ensure high safety and the right utilisation of our products”. Ole goes on to mention that training is not just about safety, but also about product satisfaction. “Customer surveys indicate that customers that have the right level of training within their organisation are more pleased with their products and willing to recommend the products in the future”.

Global Health, Safety and Training Manager Fortunately for the owners and operators of Alimak, Avanti, CoxGomyl and Manntech vertical access equipment there is an easy solution to the training challenge. Introducing Alimak Service, the dedicated global service organisation for Alimak, Avanti, CoxGomyl and Manntech products have training teams located around the world to provide users and operators of our equipment with the best available training in the vertical access industry.

Alimak Service offers training to support the safe operation, maintenance and installation of our equipment. We also offer a wide range of personal safety training courses and deliver courses through a mixture of classroom and e-learning based resources. As a driving force in the vertical access industry, Alimak Service are dedicated to promoting the highest standards of training and work closely with several leading safety and industry organisations to ensure the content we deliver adheres too or exceeds regulatory and legislative framework. Alimak Service actively promote and adopt the best working practices currently available in the industry and update our training to reflect these positive changes.

Our training courses are focused on Five key areas:
– Personal Safety Training
– Operator Training
– Technical Training
– Installation Training
– Duty Holder Training

Alimak Service provide a flexible approach to training with classroom-based courses located at one of our dedicated global service centres and state of the art e-learning, that can be accessed anywhere and at any time, providing essential support to people in remote locations. Alimak Service support our customers in developing their own individual training pathway, keeping a record of completed training and provide updates when refreshers and re-certification is required. Furthermore, some training courses can be conducted on-site subject to standard requirements being met to ensure the safety of all participants.

For more information on training courses available for Alimak, Avanti, CoxGomyl and Manntech products in your location, please contact your local Alimak Service centre here

Alimak Service takes part in the largest BMU refurbishment in USA history

Alimak Service takes part in the largest BMU refurbishment in USA history

Alimak Service has won a major building maintenance unit refurbishment project to be delivered at International Place, Boston, and completed in 2019. The USA Alimak Service team will refurbish four Manntech BMUs, of which three were installed in 1986 and one in 1990. The units to be refurbished are located at levels 20, 28, 36, and 46. The program offered by Alimak Service will include new control and electrical upgrades and replacement of stack bearings, screw nuts for the jibs, flooring for the platform, and platform covers.

The building owner, Chiofaro Management Company of Boston chose Alimak Service to undertake this major project based on their vast experience in refurbishing BMUs in complex building spaces whilst minimizing disruption to the building’s occupants. Replacing existing BMU’s with new is not always possible due to extended cost and logistics of removing the old unit from the roof and installing the new – this is when refurbishment becomes the perfect solution. The result in this case will be four Manntech BMUs installed with the latest electronic hardware and software and certified to the most recent safety standards.

Alimak Service are the official OEM service provider for Manntech as part of the Alimak Group, with a company HQ in Houston, Texas and a network of service sales and service technicians located across the USA providing the only coast to coast coverage for a BMU company in the USA, cementing Alimak Service commitment to being close to our customers.

In addition to refurbishments programmes and control upgrades, Alimak Service provides maintenance and inspection, genuine replacement parts and training, such as operator and duty holder training. With factory trained technicians, Alimak Service are the specialists at maintaining Manntech BMU’s to ensuring the maximum lifecycle from each client asset is achieved. A range of service contracts are available for new and existing Manntech BMU’s.

Ensuring safety with the innovative Alimak safety device

Ensuring safety with the innovative Alimak safety device

Effective training is another key aspect of ensuring the safe operation of your vertical access equipment

Alimak construction hoists and industrial elevators are celebrated for their productivity and performance and can be found operating in some of the world’s most challenging and complex environments; from the construction of the worlds tallest buildings to accessing some of the deepest mines on the planet. Operators and users of Alimak construction hoists and industrial evaluators will also recognise that Alimak products are renowned for their innovation in product and user safety to ensure that those people engaged with working at height are always kept safe.

One such innovation is the Alimak safety device that was developed by Alimak as far back as the 1960’s. All Alimak construction hoists and industrial elevators are fitted with an Alimak safety device as standard and is the most important safety component on the entire installation. There are currently two standard Alimak safety devices available, the GF & GFD fitted dependant on the model type, load capacity and travel speed of the construction hoist or industrial elevator.

The Alimak safety device is completely independent of the hoist or elevator drive unit and installed inside the car with two pinions engaging the rack. The primary function of the Alimak safety device is to bring the construction hoist or industrial elevator to a safe and controlled stop if the rated speed of the hoist or elevator is exceeded. The Alimak safety device has a shaft with a centrifugal weight and a pinion constantly engaged with the rack on the mast. When the centrifugal weight activates, the break cone is screwed in against the break lining inside the safety housing. The hoist or elevator is brought to a smooth stop and simultaneously the power to the drive motor is cut off.

The Alimak safety device is a sealed unit and is maintenance free. Importantly, the Alimak safety device must be replaced 4 years from the first documented drop test on of the hoist or elevator, or maximum, the date stamped on the safety device data plate, whichever comes first. This is to ensure that the safety device is operating correctly and free from any defects caused by external conditions or excessive wear caused by operator misuse. The easiest way to ensure the Alimak safety device and overall safety of the construction hoist or industrial elevator installation is in optimum condition is to have the machine routinely serviced by Alimak Service as part of a service agreement or regular maintenance.

Alimak Service offer a safety device exchange programme designed to minimise downtime and reduce operating costs over the lifecycle of the machine. As part of the exchange programme, units are remanufactured to the latest Alimak standards using only genuine replacement parts, tested and certified in a state-of-the-art facility before being shipped to Alimak Service centres and distribution partners around the world. Each unit is supplied with a lifetime warranty (providing the unit is replaced according to the expiry date) and offers great value compared to buying a new unit.


Key Facts for the Alimak Safety Device Exchange Programme:

  • Lifetime Warranty (conditions apply)
  • Significant cost saving versus none exchange unit
  • Excellent availability, stocked in many locations worldwide
  • Manufactured in Sweden, using only genuine Alimak parts
  • Over 60,000 exchange units remanufactured since the 1960’s


For more information, contact your local Alimak Service Centre or an approved Alimak Distributor.

End to end vertical access service solutions for complete safety

End to end vertical access service solutions for complete safety

Across the broad range of industries that require vertical access solutions for the practical, efficient and profitable running of their businesses, the safety of your people and of the general public should always be the top priority. The first step towards high levels of safety is choosing high-quality, well-designed and precision engineered vertical access equipment from trusted manufacturers. Ensuring safe operation of your vertical access systems such as building maintenance units, construction hoists and industrial elevators over the entire life of your equipment, is an ongoing responsibility that needs to be met effectively.

As part of the Alimak Group of companies, encompassing leading names in the vertical access industry including Alimak, CoxGomyl, Manntech and Avanti Wind Systems, Alimak Service are ideally positioned to offer our customers complete peace of mind by providing end to end service solutions which protect your equipment and its safe operation during every individual use and across its entire life cycle.

From the very beginning of the relationship, Alimak Service are able to provide installation by fully qualified, highly trained technicians to ensure the highest levels of safety are established from the outset, whether your vertical access equipment is a permanent fixture or only required temporarily.

Effective training is another key aspect of ensuring the safe operation of your vertical access equipment, and Alimak Service are pleased to offer a broad range of training solutions which can be tailored to your specific needs. Options are available to cover areas including personal safety, specific safety training for machine operators and technical training. Delivery methods are also flexible and encompass classroom-based learning, e-learning courses and on-site training.

Our comprehensive range of service solutions are designed to protect your equipment and your safety across the entire lifecycle of your access system. A number of options are available to suit your individual needs, from unscheduled repair work and servicing tasks on an as-requested basis to packages which provide for regular servicing and maintenance. These are particularly suited to construction hoists, industrial elevators, building maintenance units and wind turbine service lifts. Packages might take the form of a more standard arrangement which satisfies the original equipment manufactures’ schedules or a comprehensive servicing agreement including preventative maintenance which can help more closely monitor and manage your equipment.

All Alimak Service solutions are geared towards achieving the safest possible outcomes by providing fully trained technicians who are certified to work at height and in any number of specialised environments. In addition, only genuine spare parts are sourced from our partners in the Alimak Group and a limited number of other trusted suppliers, so safety is never compromised by inferior quality replacement parts.

Alimak Service can be with you every step of the way and work with you to ensure optimum safety standards are achieved consistently. Contact us to discuss how we can help you to improve safety and minimise risk.

Choosing the right maintenance provider for your access equipment

Choosing the right maintenance provider for your access equipment

We naturally expect that well-made, high-quality equipment is designed and built to last, but if you don’t choose the right service provider to provide maintenance, the lifecycle of your investment could be reduced.

For building owners and managers, a lack of sufficient maintenance to access systems can mean inconvenient downtime, loss of rental yield, the unforeseen expenses of having to  refurbish or replace equipment which has not been sufficiently maintained and, most importantly, risk the personal safety of operators, residents and the general public.

Choosing the right service provider for your needs, by selecting a supplier with a combination of expertise and excellent customer service and provisioning of high quality parts, can offer peace of mind regarding your responsibilities for guarding the safety of the operators and the public. The right service provider can also help ensure that your valuable access equipment continues to perform at optimum levels over the entire life of the system.

Alimak Service is a dedicated service organisation formed by a union between the leading brands in vertical access solutions: Alimak, CoxGomyl, Manntech and Avanti. In addition, Alimak Service also provides service solutions for vertical access equipment from the brands Alimak Hek, Heis-Tek, Hek and Champion. This brings together the years of experience, knowledge and expertise from all of the biggest names in the industry, as well as delivering the finest customer support to all of our customers in locations across the globe.

The Alimak Group of companies has over 67,000 elevators, hoists, platforms, service lifts and building maintenance units installed around the world. As the global service support organisation of the Alimak Group, Alimak Service offers a global presence encompassing a network of technicians along with service centres and carefully selected authorised distributors in over 100 countries; Alimak Service is ideally positioned to provide customers with service when and where it is needed.

This depth of expertise combined with broad reach allows Ailimak Service to deliver a wide range of service solutions specially tailored to the needs and requirements of each customer. Service options include asset management, servicing, maintenance and repairs, procurement of genuine spare parts, refurbishment solutions, training, inspections, safety and compliance. This all ensures that your investment in vertical access systems is protected, that they continue to serve you as they are designed to, and that providing a safe environment is taken care of under the watchful eye of industry experts.

For all of your service, parts and training enquiries for your vertical access system, please contact us.

End to end service solutions tailored to your needs

End to end service solutions tailored to your needs

The package of service solutions that will meet the requirements of each customer and each vertical access system will always vary depending on their individual circumstances. For these reasons Alimak Service are able to provide a comprehensive range of service solutions which are tailored to each customer’s specific needs and concerns, taking into account the demands of their diverse environments.

Alimak Service offers the experience and knowledge of the leading brands in access solutions and a service support network covering 100 countries around the world. This means fast, efficient service wherever the system is located. Highly trained service technicians are strategically located across the globe and have the expertise to deliver excellent service on a wide range of access systems while being mindful and adaptable to local and individual concerns.

Whatever the specific uses of the vertical access system or demands of the location, there are some elements that don’t change. Safety is at the core of every service we provide along with the peace of mind that comes with knowing your equipment will be maintained to the highest industry standards.

Our expert Service team will guide you through the options available within the range of service maintenance packages and help you discover what tailored solution is most suitable for your equipment and your individual needs. This might be as basic as a standard service agreement based on the original equipment manufacturer’s preventative maintenance schedule. In order to take the opportunity to protect your investment in vertical access equipment, your requirements might extend to a comprehensive agreement designed to manage the equipment through the total lifecycle to minimise downtime and ensure every component of the access system is contributing to delivering the optimal performance it was designed for.

Within our broad range of service solutions, there are several types of services available which might form a key part of the solution that keeps your vertical access system performing reliably and safely. Regular preventative maintenance, for instance, ensures the ongoing health of your equipment before a larger problem occurs and helps extend the life span of the system for as long as possible. When an issue does need to be addressed, such as an unscheduled repair or replacement of worn or damaged components, Alimak Service offers specialist knowledge of structural, electrical, mechanical and hydraulic systems, along with a network of service centres to support work carried out in the field, and only use genuine spare parts which are warranted against failure. Alimak Service also offers easily accessible technical support for troubleshooting and diagnosis of faults. This can streamline the work carried out on site and reduce the time and inconvenience involved in assessing equipment in remote locations.

Beyond the details of your tailored package, all service maintenance packages from Alimak Service include numerous important features as standard. To mention a few, Alimak Service’s technicians are all trained by the manufacturers and where required, fully certified for working at height or in other specialist situations. All spare parts are 100% genuine and all maintenance and repair work is fully warranted. Our technicians always aim to fix any issues completely, first time, and keep downtime to an absolute minimum.

For all of your service, parts and training enquiries for your vertical access system, please contact us.

How refurbishment solutions can extend the life of your vertical access system

How refurbishment solutions can extend the life of your vertical access system

Vertical access systems from the most well regarded, high-quality manufacturers are always designed and engineered as a long term investment in the care of your building. That being said, the march of time affects us all, even machines, and any system will begin to show signs of age after many years of service. Regular maintenance is therefore vital and at times, refurbishment solutions are necessary and can also offer a range of benefits.

As an alternative to getting by with an aging vertical access system which is no longer considered fit for purpose, a refurbishment of your system can provide many of the enhancements and advances that have improved performance and transformed the industry over the years. Due to age, increased downtime, lack of functionality or specific damage, it sometimes becomes necessary to upgrade existing access equipment with the benefit of the most recent technological advances. Older systems can also become a financial burden as it costs more to keep them running each year. Without incurring the considerable expense involved in installing an entirely new system, refurbishment by industry experts such as Alimak Service can extend the operational life of the existing equipment and therefore maximise the value of your initial investment in vertical access systems.

Alimak Service’s refurbishment solutions always includes a full inspection and evaluation report of the equipment, a detailed proposal which allows you to make an informed decision on the cost effectiveness of the refurbishment. Work is then undertaken by highly skilled technicians, fully warranted and up to the latest industry standards. The use of genuine spare parts ensures the quality and longevity of the refurbished vertical access solution.

Depending on the details of the project, a refurbishment solution might be relatively limited in scope and come under the banner of Product Upgrades. This kind of refurbishment project is focussed on a limited number of specific key components. In instances where bespoke or aging components have become obsolete and outdated, or can no longer be viably repaired, carrying out upgrades to introduce modern components can improve the performance or functionality of the system as a whole. Again, this can be a way to extend the operational life of the existing vertical access system. A well-connected industry expert Alimak are able to provide upgrade-based solutions for components of electrical, control, mechanical and hydraulic systems.

Alternatively, a more comprehensive refurbishment solution may be required for systems where the issues run deeper than a limited number of particular components. A complete refurbishment can extend the operational life of your equipment with a broader complete or partial overhaul of the structural, mechanical, hydraulic and safety systems. Again, Alimak Service are ideally placed to deliver this kind of refurbishment solution, providing service centres with dedicated technicians and resources for managing the complete refurbishment process from initial evaluation through to the final installation and re-certification. High complexity and major refurbishments also utilise the state-of-the-art manufacturing facilities in one of 12 Alimak product factories.

Refurbishment is often an attractive and cost-effective option for many vertical access systems which, for a variety of reasons, could be performing better. For that reason, Alimak Service can provide on-going assessment of your equipment as part of a comprehensive service package. This helps to budget for future work and to plan ahead for when refurbishment may become the right move for you.

Contact us to discuss a refurbished solution with one of our experienced vertical access specialists.

Why genuine spare parts are vital to protecting vertical access systems

Why genuine spare parts are vital to protecting vertical access systems

Vertical Access Systems commonly represent a considerable investment, so it is vital to ensure that building owners and managers act prudently to protect their investment when repairs and maintenance work is required. Discovering for instance, that a worn component needs to be replaced or that part of the system needs to be upgraded can seem frustrating in the short term. It is, however, part of a bigger picture which means preserving all of the benefits your vertical access system provides, ensuring it is still working at optimum levels, creating cleaning and maintenance efficiencies for the buildings and wind turbines they service and will continue to serve you well for its entire life cycle and, most importantly, that the safety of operators, residents and the public is not being put at risk.

Bearing in mind all of these factors, which demonstrate the importance of carrying out appropriate maintenance, it also becomes obvious that the quality of all the parts used in any repair or replacement work is vitally important. If a precision engineered vertical access system is subsequently fitted with inferior spare parts, there is a significant risk that you will lose the benefits usually associated with regular maintenance. Clearly, compromising on quality during maintenance means compromising the quality of the whole system.

Alimak Group products are constructed using the highest quality components, designed and manufactured in one of 12, state of the art wholly owned manufacturing facilities and from selected partners producing the industry’s leading proprietary parts. Therefore, in order to maintain these products for optimal performance and safety throughout their lifecycle, Alimak Service use original, genuine spare parts, manufactured and sourced to these same exact standards.

In addition Alimak Service is also able to provide a range of components that are remanufactured to the same high standards of the original. This offers a cost-effective option which does not compromise on quality and allows greater ease of budgeting for repairs, upgrades and replacement of inherently time limited parts, especially when included as part of a comprehensive service package which covers the lifecycle of the equipment.

Our relationship with the Alimak Group of companies means Alimak Service are able to source genuine spare parts from a wide range of the leading brands in the vertical access system industry including Alimak, Alimak-Hek, Champion, Hek, Heis-Tek, Coxgomyl, Manntech And Avanti.

This commitment to genuine spare parts is provided for through a global network made up of 100 service centres and the 12 Alimak product factories. This ensures that our knowledgeable local After Sales teams can identify and dispatch the required parts quickly and efficiently, delivering them to the right place at the right time.

For all of your service, parts and training enquiries for your vertical access system, please contact us.